Living a lie
-
This post did not contain any content.wrote on last edited by [email protected]
I never used that bullshit voice, simply talked to customers as I would a stranger a friend referred for help. Guess what? Hardly ever got disrespected, let alone chewed out.
"There's no grays, only white that's got grubby. I'm surprised you don't know that. And sin, young man, is when you treat people like things. Including yourself. That's what sin is."
"It's a lot more complicated than that--"
"No. It ain't. When people say things are a lot more complicated than that, they means they're getting worried that they won't like the truth. People as things, that's where it starts."
"Oh, I'm sure there are worse crimes--"
"But they starts with thinking about people as things..."
--from Carpe Jugulum, by Terry Pratchett.
tl;dr: Treat people as people and not "customers". Be amazed.
-
This post did not contain any content.
A colleague of mine used to work quite high up in UK Government, achieved all she wanted to, and came to our team. Absolute golden woman, genuinely lovely. She was from Glasgow originally but spent most of her time in London, poor soul.
When she was in "professional mode" - she had a voice that I could fall in love with. A beautifully smooth tone and a lovely rhythm, confident but gentle, in a nice heart of England accent.
As soon as she came out of a meeting or put the phone down though, she threw the voice out of the window and it was "fuck off you pure cunt" or "get tae fuck you fuckin roaster" or "no mate you can pure fuck all of the way off" in the thickest, harshest of Glaswegian tones.
Absolute gem. No ego, you knew where you stood, and it was highly entertaining.
-
I never used that bullshit voice, simply talked to customers as I would a stranger a friend referred for help. Guess what? Hardly ever got disrespected, let alone chewed out.
"There's no grays, only white that's got grubby. I'm surprised you don't know that. And sin, young man, is when you treat people like things. Including yourself. That's what sin is."
"It's a lot more complicated than that--"
"No. It ain't. When people say things are a lot more complicated than that, they means they're getting worried that they won't like the truth. People as things, that's where it starts."
"Oh, I'm sure there are worse crimes--"
"But they starts with thinking about people as things..."
--from Carpe Jugulum, by Terry Pratchett.
tl;dr: Treat people as people and not "customers". Be amazed.
Damn if only customers treated me as a person
-
Damn if only customers treated me as a person
and I'll add:
Damn if only my performance wasn't tied to customer's rating, aka 5 stars rating. -
I never used that bullshit voice, simply talked to customers as I would a stranger a friend referred for help. Guess what? Hardly ever got disrespected, let alone chewed out.
"There's no grays, only white that's got grubby. I'm surprised you don't know that. And sin, young man, is when you treat people like things. Including yourself. That's what sin is."
"It's a lot more complicated than that--"
"No. It ain't. When people say things are a lot more complicated than that, they means they're getting worried that they won't like the truth. People as things, that's where it starts."
"Oh, I'm sure there are worse crimes--"
"But they starts with thinking about people as things..."
--from Carpe Jugulum, by Terry Pratchett.
tl;dr: Treat people as people and not "customers". Be amazed.
Always wondered why some of the CSRs at the call center would get chewed out more than others despite being polite and respectful and I think you just made me understand that it was because they sounded false. They had a very obvious "customer service" voice. The ones who didn't tended to just sound like normal folk having a good day. (That's the secret sauce, they usually weren't having a good day, but they sounded like they were in on some joke with you, that joke being 'ahh talking to people, am I right?')
-
This post did not contain any content.
I don't use a customer service voice, but my ex, holy shit did she have a customer service voice that she did automatically. I hated it. High pitched, overly friendly, clearly lying about who she was.
Drove me nuts. Shed use it for meeting people the first time too, and the longer she used it the friendlier they became, which reinforced it and ugh.
-
Always wondered why some of the CSRs at the call center would get chewed out more than others despite being polite and respectful and I think you just made me understand that it was because they sounded false. They had a very obvious "customer service" voice. The ones who didn't tended to just sound like normal folk having a good day. (That's the secret sauce, they usually weren't having a good day, but they sounded like they were in on some joke with you, that joke being 'ahh talking to people, am I right?')
wrote on last edited by [email protected]A rep comes at me with that voice and I know damned well they aren't listening to me, don't give a fuck about what I called about.
I was training a customer service class and we listened in on my best friend. He was bullshitting with someone from near his hometown about local foot-the-ball. They were stunned! How unprofessional! Then my guy promptly handled their issue, everyone happy.
The point wasn't that he had the background to talk to someone like that. The point was that he talked to them as another human.
-
Damn if only customers treated me as a person
You have utterly failed to understand the assignment. You could not have wrote a worse response if you fed it through AI.
"Customers don't treat me like a person.
"That's because they don't see you as a person, because you don't treat them like a person. Know what? This conversation is hopeless. You do you.
-
and I'll add:
Damn if only my performance wasn't tied to customer's rating, aka 5 stars rating.So, treating customers as faceless idiots working out for you? Maybe treat them like people who need your aid? Is kissing ass the only way you know to interact with strangers whose approval you require?
-
I'm not sure someone named "dekubunny" would be reacting like that
-
A colleague of mine used to work quite high up in UK Government, achieved all she wanted to, and came to our team. Absolute golden woman, genuinely lovely. She was from Glasgow originally but spent most of her time in London, poor soul.
When she was in "professional mode" - she had a voice that I could fall in love with. A beautifully smooth tone and a lovely rhythm, confident but gentle, in a nice heart of England accent.
As soon as she came out of a meeting or put the phone down though, she threw the voice out of the window and it was "fuck off you pure cunt" or "get tae fuck you fuckin roaster" or "no mate you can pure fuck all of the way off" in the thickest, harshest of Glaswegian tones.
Absolute gem. No ego, you knew where you stood, and it was highly entertaining.
Such people make life worth living
-
I never used that bullshit voice, simply talked to customers as I would a stranger a friend referred for help. Guess what? Hardly ever got disrespected, let alone chewed out.
"There's no grays, only white that's got grubby. I'm surprised you don't know that. And sin, young man, is when you treat people like things. Including yourself. That's what sin is."
"It's a lot more complicated than that--"
"No. It ain't. When people say things are a lot more complicated than that, they means they're getting worried that they won't like the truth. People as things, that's where it starts."
"Oh, I'm sure there are worse crimes--"
"But they starts with thinking about people as things..."
--from Carpe Jugulum, by Terry Pratchett.
tl;dr: Treat people as people and not "customers". Be amazed.
It's always a shock to me when I interact with someone providing customer service that isn't using a customer service voice.
I was checking into a hotel (a large chain too) a while back and the person checking me in was having some trouble. She goes "sorry, this system is just retarded some times."
I actually laughed out loud because it caught me so off guard.
-
A colleague of mine used to work quite high up in UK Government, achieved all she wanted to, and came to our team. Absolute golden woman, genuinely lovely. She was from Glasgow originally but spent most of her time in London, poor soul.
When she was in "professional mode" - she had a voice that I could fall in love with. A beautifully smooth tone and a lovely rhythm, confident but gentle, in a nice heart of England accent.
As soon as she came out of a meeting or put the phone down though, she threw the voice out of the window and it was "fuck off you pure cunt" or "get tae fuck you fuckin roaster" or "no mate you can pure fuck all of the way off" in the thickest, harshest of Glaswegian tones.
Absolute gem. No ego, you knew where you stood, and it was highly entertaining.
Can I talk to her?
-
This post did not contain any content.
My old roommate definitely had a phone call with Mom voice.
-
I don't use a customer service voice, but my ex, holy shit did she have a customer service voice that she did automatically. I hated it. High pitched, overly friendly, clearly lying about who she was.
Drove me nuts. Shed use it for meeting people the first time too, and the longer she used it the friendlier they became, which reinforced it and ugh.
i will never comprehend how people find it appealing, it just feels like i'm being treated like an unpredictable dog
-
This post did not contain any content.
"You're home now. Time to switch to the girlfriend/boyfriend voice."
-
i will never comprehend how people find it appealing, it just feels like i'm being treated like an unpredictable dog
wrote on last edited by [email protected]Seeing the huge lack of empathy in the world in other avenues, I am starting to suspect they don't even notice it's not genuine. Like they would never actually notice the smile reaching their eyes one way or the other.
-
So, treating customers as faceless idiots working out for you? Maybe treat them like people who need your aid? Is kissing ass the only way you know to interact with strangers whose approval you require?
Treating them like regular people didn't score 5 stars customer feedback. Kissing ass was what worked more consistently.
This comment rings true
Link -
You have utterly failed to understand the assignment. You could not have wrote a worse response if you fed it through AI.
"Customers don't treat me like a person.
"That's because they don't see you as a person, because you don't treat them like a person. Know what? This conversation is hopeless. You do you.
Idk I start out all my interactions with a positive neutral perspective and because I tell a customer I can't take a return because the website says so I guess that means its 100% in their right to yell and berate me.
I genuinely have decent interactions most of the time because I DO treat people well, but I certainly don't get the same respect back.
-
Treating them like regular people didn't score 5 stars customer feedback. Kissing ass was what worked more consistently.
This comment rings true
LinkDude I spite my corpo by never even bothering with a 5 star junk. Most of my managers hate me cause of it but tacking on 'pls give me 5 stars uwu' and the end of a transaction seems even less human than anything I wouldve said prior. Nowadays in work in a part of the store that doesn't have a review on the receipt so its not a problem to me, but ive always seen word of mouth as a better source than any kind of review. So I'd rather give a genuine experience and hopefully have folk tell their friends about the nice gal that helped them or whatever.
But no apparently I'm doing it all wrong according to this guy were arguing with lol
