Five-star-ratings everywhere
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The race may already be lost, but still.
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The race may already be lost, but still.
I blame management metrics that punish anyone for getting less than 5-star reviews
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The race may already be lost, but still.
The out of 10 is the worst. People rate okay at a 7 and good at 8
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The race may already be lost, but still.
wrote last edited by [email protected]5 point scales are dumb because there's too much ambiguity with 2s and 4s. Since everyone has an inconsistent definition of what those mean, they don't really mean anything. Knowing that intuitively, people spam 5s and 1s because those are unambiguous.
3 or even 2 point scales are better. Dislike, Neutral, Like / would not recommend, would maybe recommend, would always recommend or just removing the middle option to push people off the fence.
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I blame management metrics that punish anyone for getting less than 5-star reviews
Yeah this is why I almost always give 5* reviews to any sort of thing that's traced back to a worker unless I really feel like they need to be reprimanded for something, and how badly they should be reprimanded is how many stars I take off. This is only for the 1% who really need a talking to.
When it comes to product reviews on Amazon for example, or business reviews, I feel a lot more free to give my real opinion to help the next person.
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Yeah this is why I almost always give 5* reviews to any sort of thing that's traced back to a worker unless I really feel like they need to be reprimanded for something, and how badly they should be reprimanded is how many stars I take off. This is only for the 1% who really need a talking to.
When it comes to product reviews on Amazon for example, or business reviews, I feel a lot more free to give my real opinion to help the next person.
Every time I have to do an after call/chat survey I try to add a comment along the lines of "Your representative was very helpful, but I had to deal with too much waiting and too many chatbots to reach them. Please hire more staff."
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The race may already be lost, but still.
What it is now:
- 5 stars = it was fine
- 5 stars plus glowing review = it was great
- 4 stars = it could have been better
- 1 star = terrible
- 1 star plus review = so terrible that I had to write something OR I'm a gigantic gaping asshole that likes to complain
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The race may already be lost, but still.
Every single person that I get requested to rate gets five stars plus a positive comment because fuck you gig economy.
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The out of 10 is the worst. People rate okay at a 7 and good at 8
...and very good at a 9 and exceptional at a 10.
Sounds like a good scale to me. You need headroom for a really good experience.
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The race may already be lost, but still.
I prefer
- bad
- issues
- good
- great
- exceptional
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What it is now:
- 5 stars = it was fine
- 5 stars plus glowing review = it was great
- 4 stars = it could have been better
- 1 star = terrible
- 1 star plus review = so terrible that I had to write something OR I'm a gigantic gaping asshole that likes to complain
What I love is when it's a one star with review and it's some asinine shit they failed at or something like a missing piece from a 1000 piece puzzle.
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The race may already be lost, but still.
The only two ratings that matter are 5 and 1.
5 = Met expectations
1 = Bad
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The race may already be lost, but still.
So for the instead rating, what would a dildo server under when only 2 stars? Like what would people try to even put down at that point?
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The race may already be lost, but still.
Good luck convincing HR, or any of the assholes in corporate.
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The race may already be lost, but still.
If I get asked to rate something it's probably going to be a 4 or a 3 unless it's bad, 5 means as good as it can be and unless a 6 gets added then it's unrealistic to give a 5
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The only two ratings that matter are 5 and 1.
5 = Met expectations
1 = Bad
Ah, but consider
5 = Exceptional
4 = Met expectations
1 = Bad
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Every single person that I get requested to rate gets five stars plus a positive comment because fuck you gig economy.
I don’t think this is actually having the effect you think it does. The people running these things still need the same number of workers in total, so all you’re really doing is contributing to the effect that OP is describing, where the gig workers getting marked down becomes arbitrary and random rather than related to whether they do their job.
The way to protest gig work is not to do business with companies that use it.
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The race may already be lost, but still.
But "ok" implies "some issues".
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I don’t think this is actually having the effect you think it does. The people running these things still need the same number of workers in total, so all you’re really doing is contributing to the effect that OP is describing, where the gig workers getting marked down becomes arbitrary and random rather than related to whether they do their job.
The way to protest gig work is not to do business with companies that use it.
I've worked at two call centers, both anything below a 5/4 as a 0
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What I love is when it's a one star with review and it's some asinine shit they failed at or something like a missing piece from a 1000 piece puzzle.
That would be terrible to miss that one piece after doing all that work.
But how could you ever prove it wasn't you who lost it?
