Bad UX is keeping the majority of people away from Lemmy
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This reddit post likely has tens if not hundreds of thousands of views, look at the top comment.
Lemmy is losing so many potential new users because the UX sucks for the vast majority of people.
What can we do?
Who volunteers to fix it?
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When it comes to software things, I do tend to err on the side of supporting new users - I'll be the first to argue that a person should not have to learn how to use the terminal in order to use Linux.
That said, this situation is honestly bewildering to me. I cannot fathom how the idea of having choices could be considered, let alone by so many people to even make this into a controversy, to be bad design. That's the very thing that makes federation great.
You're all seriously overthinking this. Just look at a few of the most populated sites, and pick one that looks good. The choice makes 95% no difference in practice because on most instances you're going to see all the same content as soon as you press the All button anyway.
One thing I can imagine that would make the experience better, is maybe if there was a one-click way to join or migrate to another lemmy instance, using an existing login. Personally I don't think it's a big deal to just quickly sign up for a new instance if I want to. But I did see that Pixelfed has the option of signing on by using a Mastodon account. So maybe something like that can help?
Too many choices = analysis paralysis
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That does come with the unavoidable side effect that the majority of the people will simply not participate. It then follows that sites like Reddit will continue to be the place where the majority of the people will go.
If your goal is to participate in small communities and you are okay with the slow pace of those communities, then that's fine. If your goal is to move people away from corporate-sponsored media for whatever reason, then this won't work.
Bad UX made it hard for me to even make an account here lol, and I’m someone that has been promoting Lemmy for weeks. I think making the sign up process as easy as possible is how to do it. I’m still annoyed at how dumb it was trying to get on this site even.
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Maybe it’s personal bias but I’d put a lot more weight into the comments about
- too few members
- wtf is multiple servers?
While I understand the power, the ideal of multiple federated servers, I still see it as an impediment for use. I know there’s online descriptions but I fail to see why I need to research and choose a server, especially when none really have the membership to support smaller communities yet
The average person is going to have no idea what "federated" means. They'll probably assume it has something to do with the federal gov.
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This reddit post likely has tens if not hundreds of thousands of views, look at the top comment.
Lemmy is losing so many potential new users because the UX sucks for the vast majority of people.
What can we do?
Is this a poll result or an opinion? Because I like the Lemmy UX a lot better than reddit.
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Oh, cool, a new account to block.
Oh cool, no one cares
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Which server do you want to use is like asking "Do you want Gmail, Outlook or Yahoo for email?" it really isn't that big of a deal, but maybe people these days have a hard time doing that too...
...it would be if in your analogy GMail blocks Yahoo because they don't like the politics of their CEO, Outlook blocks both GMail and Yahoo to create a safe space, and you left Protonmail out of the list entirely because almost everyone else is blocking them for not banning users who email the wrong kind of porn to each other.
It's not a big deal until you realize the notion that they all talk to each other is mostly a lie and all the big ones block dozens of instances each. Hell, the threads on the larger instances about whether or not Threads and Truth Social should be defederated if they ever enable federation were some of the highest activity topics on Lemmy for a bit. So was people cheering about Burggit shutting down their lemmy server.
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Has software usage really gotten to the point where the average person can't handle being given a choice about anything? Where it's just too much effort to do anything more than mindlessly click on whatever is presented to them?
In the U.S.? Yes, absolutely.
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For the majority of commenters: UX is not UI.
The poor UX experience is the research a person has to do before they can even participate. You need to have a basic understanding of how the network works, and then you have to shop around for a server.
It’s enough friction to prevent people from on-boarding and that’s not good for a platform that needs people to be valuable.
I disagree. I just found a link to lemmy.world, with no idea of how lemmy worked, and I'm perfectly happy. People's complaints about servers seem to come down to personal issues.
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When I recommend federated sites to people, I literally just pick the ones I'm already on and send the link. Problem solved. They can learn more and try new things in their own time. It's also not hard to just tell them, "It's like email, but for the whole internet."
"Of Earth’s estimated 400,000 plant species, we could eat some 300,000, armed with the right imagination, boldness and preparation. Yet humans, possibly the supreme generalist, eat a mere 200 species globally, and half our plant-sourced protein and calories come from just three: maize, rice and wheat."
Would you consider biodiversity to also be bad ux? Maybe consider that the benefits of decentralization far outweigh the cons of your marketing programming, and that the issue is more one of education. Dumbing down and patronizing people like we need somebody to make our choices for us sounds like a solution that's worse than the problem.
Biodiversity is great. Abandoning confused users isn't. Those options can still exist without baffling the user.
"Marketing programming" understands the human condition and tries to facilitate people. That part - for all its other failings - is more empathetic than telling people who struggle that we refuse to "dumb down" the process for them.
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Maybe it’s personal bias but I’d put a lot more weight into the comments about
- too few members
- wtf is multiple servers?
While I understand the power, the ideal of multiple federated servers, I still see it as an impediment for use. I know there’s online descriptions but I fail to see why I need to research and choose a server, especially when none really have the membership to support smaller communities yet
You don't need to research and choose a server, unless you have personal issues. I get the impression that some people are so polarized they feel like logging into the wrong server would put them on the Wrong Side and make them evil. Just enjoy the content and ignore the complaints about numbers. The concept of multiple servers might keep some people away if they think they need to understand it, but they really don't.
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Maybe this is a terrible thing to say, but I actually like that registering for federated sites requires a bit work.
IMO, the internet was more enjoyable when it was just full of us nerds
Yeah, that was my first thought when I read this too. There were plenty of people for whom the internet in general, or later social media, was too complex for them to bother with. I think each generation of technology leaves behind a certain % of people who are past the point of being willing or able to learn how to use something new, and that isn't really a bad thing.
Yes, you have to have some notion of what "federated" means and how it works to make full use of federated sites. But it's just asking people to learn a little bit about a couple new terms, and spending a few minutes outside of their comfort zone while they orient to a new environment, just like when the internet itself or social media started. And I think we obviate the entire point of building something new by trying to make it completely familiar and friction-less for people. If that was the best way to build community, then the internet would just be the phone book and social media would just be the personals section of a newspaper.
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Maybe this is a terrible thing to say, but I actually like that registering for federated sites requires a bit work.
IMO, the internet was more enjoyable when it was just full of us nerds
Hmmm. Actually maybe it can be leveraged.
There should perhaps be a default instance that it funnels everyone into but makes a "power user" option available from a drop down where they can CHOOSE an instance. Make it an opt-in thing instead of a mandatory hurdle.
Mastodon needs this too.
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Mastodon needs this ESPECIALLY.
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For the majority of commenters: UX is not UI.
The poor UX experience is the research a person has to do before they can even participate. You need to have a basic understanding of how the network works, and then you have to shop around for a server.
It’s enough friction to prevent people from on-boarding and that’s not good for a platform that needs people to be valuable.
Yes. Lemmy is not friendly for the "average" user. We could come up with a list of severs with pros and cons to them and then people would feel more comfortable. I came here the moment reddit killed the API and I was so confused. Federated anything meant nothing to me and I discovered lemmy.world so that's just what I joined. LOL I still don't know the difference between servers.
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This reddit post likely has tens if not hundreds of thousands of views, look at the top comment.
Lemmy is losing so many potential new users because the UX sucks for the vast majority of people.
What can we do?
LEMMY IS FUN PLEASE
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This reddit post likely has tens if not hundreds of thousands of views, look at the top comment.
Lemmy is losing so many potential new users because the UX sucks for the vast majority of people.
What can we do?
imo this friction will erode as larger instances come into play; people will join a large, main instance without even knowing of the others, and-- if they have a problem with the instance they joined-- they'll find they can easily jump ship there.
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"Extremely" confusing?
Maybe to someone who has never once used email. But, even then, you could say "It's like choosing a car, some look different, but they can all use the same roads." If someone has never used a car, you could say "It's like choosing a brand of underwear". If they don't use underwear, do we really want them here?
Confusing as in why is it so prominent for something that doesn't matter at all. Why is it separate if its the same damn thing except for the link
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Confusing as in why is it so prominent for something that doesn't matter at all. Why is it separate if its the same damn thing except for the link
Because you have to make a choice. If you go to a restaurant and say "I'd like a meal, please" they'll make you choose one from the menu. It doesn't matter to them which one you choose, you just have to choose.
In this case, some Lemmy instance needs to be the one where you sign in. Most of them probably don't care if you choose them or not. But, if you want to use Lemmy, at some point you have to make a choice.
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Maybe you're right, but I think that the issue isn't that everyone was on one server, but there was nowhere for them to go without loosing touch with the people they connect with there. The fediverse can easily give people an out and they can still stay in touch with the people they want.
"I started out on .world but didn't like their moderation and defederation practices, so I moved."
That works for me. But most of us here have been running linux boxes on ARM devices for so long that we have trouble relating to the average user. I met someone recently who makes great contributions to Reddit posts like fact checking and providing digestible research. They're not tech savvy and I doubt we'll ever have the value of their contribution here while things are as complicated as they are up front.
It would be nice if I could use (my name)@(mydomain) and just point (mydomain) at whichever public instance, without having to spool up my own instance.
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Biodiversity is great. Abandoning confused users isn't. Those options can still exist without baffling the user.
"Marketing programming" understands the human condition and tries to facilitate people. That part - for all its other failings - is more empathetic than telling people who struggle that we refuse to "dumb down" the process for them.
It's not empathetic. It just tries to understand human psychology well enough to manipulate consumer choices for more profits. If you want something on that philosophy, that's what reddit is already for.
