honestly, this is brilliant.
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I mean you're not wrong about any of this, but I think the not so subtle racism in this AI tool is reprehensible.
It's not racism to acknowledge that accents can have a major negative impact on effective communication and design a product to address the issue.
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honestly, this is brilliant. Not only is it going to make it easier to understand people with really thick accents -- I've worked with lots of Indian people before (hotel industry) and I still get tripped up from time to time, especially over a crappy phone line -- but it'll also probably cut down on a lot of the racist shit they may take from customers. I can imagine the average call center employee with a thick accent takes a fair bit more abuse than call center employees who speak without an accent.
on the other hand, this might also make it harder to identify a scam call immediately. Not that perfect English speakers aren't also capable of scamming you, but, usually the scam callers aren't perfect English speakers.
My Filipino wife, with a strong but perfectly clear accent, gets called Indian all the time and they ask for someone American.
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It's not racism to acknowledge that accents can have a major negative impact on effective communication and design a product to address the issue.
Definitely true. We had a German professor with an essentially incomprehensible accent teaching calculus at our college. Basically everyone had to learn it from the textbook.
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honestly, this is brilliant. Not only is it going to make it easier to understand people with really thick accents -- I've worked with lots of Indian people before (hotel industry) and I still get tripped up from time to time, especially over a crappy phone line -- but it'll also probably cut down on a lot of the racist shit they may take from customers. I can imagine the average call center employee with a thick accent takes a fair bit more abuse than call center employees who speak without an accent.
on the other hand, this might also make it harder to identify a scam call immediately. Not that perfect English speakers aren't also capable of scamming you, but, usually the scam callers aren't perfect English speakers.
make it easier to understand people with really thick accents
I feel like people with thick accents will not be understoof by the Speech model either
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make it easier to understand people with really thick accents
I feel like people with thick accents will not be understoof by the Speech model either
It's what the models are trained on.
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I get where you're coming from, but having talked with lot of people over phone and VoIP meetings from all around the world with crazy accents it's fucking god sent people are working on technology like this.
Even within my small circles at northern Europe, trying to listen to some swedes talk in English can be real pain in the ass and I'd almost want to re-learn Swedish to not speak in English with them.
And straight up punch at french so they stop talking.
Might be biased because I'm a Finn but yeah lol
On the other hand, I feel like this might remove some of the "real persona" of the person you're talking with
I have to say that I absolutely love all of the nordic accents in English. Also, I find that nordic English speakers are the most comprehensible of all non-native speakers. Often y'all speak a cleaner and more beautiful sounding English than anything you'll find in North America, especially in terms of vocabulary. It's just so nice and flowery. Any time I hear a nordic accent the speaker immediately has my full attention. Lol
I lived in France for eight months a couple years back and yeah, it can be hard to understand when they speak English, but sometimes it can be captivating too. It really depends on the speaker.
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honestly, this is brilliant. Not only is it going to make it easier to understand people with really thick accents -- I've worked with lots of Indian people before (hotel industry) and I still get tripped up from time to time, especially over a crappy phone line -- but it'll also probably cut down on a lot of the racist shit they may take from customers. I can imagine the average call center employee with a thick accent takes a fair bit more abuse than call center employees who speak without an accent.
on the other hand, this might also make it harder to identify a scam call immediately. Not that perfect English speakers aren't also capable of scamming you, but, usually the scam callers aren't perfect English speakers.
about the racist part: it is a bit like saying women should cover their head it will protect from men staring at them. very slippery slope
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My Filipino wife, with a strong but perfectly clear accent, gets called Indian all the time and they ask for someone American.
Racists will be racists. I've been called anything ranging from Indian to French. One especially racist guy got very angry that I didn't get offended at him making fun of my pencil mustache.
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It's not racism to acknowledge that accents can have a major negative impact on effective communication and design a product to address the issue.
Yeah... most complaints about accents in customer service agents have nothing to do with understanding them.
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Yeah... most complaints about accents in customer service agents have nothing to do with understanding them.
What are you basing that statement on?
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What are you basing that statement on?
Experience
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Racists will be racists. I've been called anything ranging from Indian to French. One especially racist guy got very angry that I didn't get offended at him making fun of my pencil mustache.
Sorry you have to deal with that
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Sorry you have to deal with that
Thanks! I've been out of customer service for about 5 years and the last thing I did was literally closing people's bank accounts for harassment so I guess it all evened out and the end?
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