Every little thing I buy, within a couple weeks is followed by an email asking me to leave a review. For EVERYTHING! WTF do they do with their billions of reviews?
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I never trust reviews on first-party sites. However, reviews on other sites can be very helpful. Maybe not yelp lol.
I still find ratings/reviews on Amazon to be at least somewhat useful. A horrible product generally won't have a 4.8-5.0 rating
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I want to start telling all these companies to leave me the f*** alone. I bought their product & I didn't complain & I didn't return it. Isn't that good enough for them??
Also why tf are phone numbers required for every online order now?
What if i don't want to have a phone number? These forms refuse VoIP numbers as well.
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Also why tf are phone numbers required for every online order now?
What if i don't want to have a phone number? These forms refuse VoIP numbers as well.
Because at some point someone said "if we have multiple ways to get in contact with our customer, we'll be able to tell them about problems with their order faster." And then it became industry standard, and everyone upstream of the order also wants a phone number, and so if you don't put a mandatory phone number field in your form anymore, all the other ecommerce developers will laugh at you and call you mean names.
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if the bought thing works as expected most people don’t leave a review, while people with problems are much more likely to leave a bad review
That's a good point, though maybe a better way for retailers to deal with that would be to use the percentage of sold items that are associated by a review as an input into a ranking. I mean, maybe "no reviews, lots of items sold" should be used to indicate that an item is favorable rather than neutral.
Interesting idea, never thought about it. But I don't think the sellers would like to put that information out into the public. Many things, for example also tax related, doesn't incentives sellers to openly report such information. Except if it is a publicly traded company, than they must report it in their reports.
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Why are you giving away your email? Use a throwaway.
Or even better: an alias. Been using addy.io (formerly anonaddy.io) for years now and it has revolutionised my email experience!
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I still find ratings/reviews on Amazon to be at least somewhat useful. A horrible product generally won't have a 4.8-5.0 rating
By "first-party" here, I mean sites that make the product they're selling. Like I wouldn't trust the reviews on Samsung's website for a Samsung phone. Amazon is separate enough that the conflict of interest isn't really there, but Amazon reviews are so targeted by illegitimate reviews that they're not S-tier trustworthy.
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By "first-party" here, I mean sites that make the product they're selling. Like I wouldn't trust the reviews on Samsung's website for a Samsung phone. Amazon is separate enough that the conflict of interest isn't really there, but Amazon reviews are so targeted by illegitimate reviews that they're not S-tier trustworthy.
Ah, makes sense then. I was considering Amazon as first party but now I see that I am wrong because this concept of buying directly from the producer was a bit alien to me
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I want to start telling all these companies to leave me the f*** alone. I bought their product & I didn't complain & I didn't return it. Isn't that good enough for them??
People are more motivated to leave reviews when they aren’t happy because that’s how they get even, so the company is trying to convince everyone else to also leave reviews.
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Also why tf are phone numbers required for every online order now?
What if i don't want to have a phone number? These forms refuse VoIP numbers as well.
I don't know for other people but in my area the delivery person almost always calls me before dripping the package to check if I'm home and ready to receive the package.
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Its called continuous development. Or data driven business strategy. Its all about getting mass amounts of data for a range of products seeing what people like and don't like and refining/improving to make it better. That's just the way to stay ahead of the Darwinian marketplace of consumerism.
Its a loop of make, get feedback, refine, remake, repeat. Forever cos line must go up.
It’s also probably some Product Manager’s OKR to get some engagement metric every quarter.
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People are more motivated to leave reviews when they aren’t happy because that’s how they get even, so the company is trying to convince everyone else to also leave reviews.
I see how that makes sense.
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LOL so why did you leave a negative review before you even received your order?
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I don't know for other people but in my area the delivery person almost always calls me before dripping the package to check if I'm home and ready to receive the package.
Wow, that's an awesome delivery driver!
I would appreciate that so much as it both mitigates the package theft risk and is very courteous of the driver
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I don't know for other people but in my area the delivery person almost always calls me before dripping the package to check if I'm home and ready to receive the package.
wow, that sounds like a horrible USPS experience
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I want to start telling all these companies to leave me the f*** alone. I bought their product & I didn't complain & I didn't return it. Isn't that good enough for them??
Shareholder metrics.
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I want to start telling all these companies to leave me the f*** alone. I bought their product & I didn't complain & I didn't return it. Isn't that good enough for them??
feed them to AI to filter keywords and then ignore your feedback and just focus on maximizing shareholders profit
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LOL so why did you leave a negative review before you even received your order?
Can't speak for that person, but sometimes if a company asks me too many times to leave a review after I repeatedly decline, I'll leave a negative review out of spite.
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I want to start telling all these companies to leave me the f*** alone. I bought their product & I didn't complain & I didn't return it. Isn't that good enough for them??
Reviews are one of the things that online storefront platforms consider in their algorithms. More reviews means their algorithm pushes my listings in front of a few more faces, and I get to make a little more money.
I don't ask for reviews myself. The people who do are trying to game their platform's algorithms.
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I want to start telling all these companies to leave me the f*** alone. I bought their product & I didn't complain & I didn't return it. Isn't that good enough for them??
I work for a large home appliance warranty company. Many of you in the States probably have one, they are very popular.
My boss just had a meeting with them, and the only thing they care about is five star reviews. That is it. How many we get, how high the average looks.
Here is the problem: nobody is going to pat me on the head and say “good job” because I fixed their dryer. That is just the basic function of my job. You do not leave reviews for the Kroger checkout lady just because she scanned your produce correctly. On the other hand, if I mess up even a little, I get slammed with a one star.
I service seven orders a day, five days a week, plus six on Saturday. Statistically, that means at least one job a day is going to turn into a one star review, not because I did something wrong, but because someone is unhappy for some reason. And the truth is, people rarely go out of their way to leave a five star review, but they will absolutely make time to leave a one star.
The home warranty company does not care about that reality. If our average rating drops below 4.0, we get significantly less work. The higher ups do not deal with customers or field service, all they see are the numbers on a spreadsheet. From their perspective, the companies with the most five stars get the most jobs, period.
Bottom line the five star rating means absolutely nothing it's not a measure or metric for anything it's completely false.
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LOL so why did you leave a negative review before you even received your order?
Because at the time of ordering, delivery was estimated 1-3 work days. After ordering (and paying), I got an email stating delivery time was 3 weeks. At the same time I got a request for a review.
