Should get a discount or something
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The grocery stores that I go to seem to have an adversarial UI. I haven't been able to use them without them throwing a fit and then I have to wait for the one attendant who is there to oversee 6 stations (who has to help more than 50% of the people) AND do the customer service desk.
They used to have express lanes. Those actually moved fast.
Dollar store? Yeah those ones work well.
Main issue is they haven't lowered the cost to me the consumer. Which is the lie we were told.
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"Unexpected item in the bagging area."
"Please place the item in the bagging area."
"Unexpected item in the bagging area."
"Please wait for assistance."Assert dominance and just use a different machine for the rest of the items. It's not like an employee is showing up for a while anyway.
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The only times when I've seen anyone complain about the length of lines were times when it was clear staffing was very much insufficient. Line all the way to the back of the supermarket and literally 2 cashiers total.
I'm very willing to abandon a shopping cart full of food. This was a thing at the one store I would go to. They opened 1 register and the line was wrapped around the store.
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where is this that you are made to stop? I just keep walking and say ‘if you wanted to see my receipt then open another cashier lane and scan items yourself. It’s my property now.”
I never stop for them. I'll say "no thanks" or "I'm good, thank you anyway."
Definitely helps to have headphones in.
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Pretty common in german supermarkets in my experience, at least those that only introduced self-checkout recently (so most of who even got one). The gates need to scan the barcode on your receipt.
Not really a noteworthy timeloss in my experience though.It's still a very uncommon thing in general, my local supermarket even got rid of automated coin counters on normal checkouts again because they worked so bad (refused even slightly dirty coins) and made things slower.
ahh ok. in the US there are some private membership stores that do that. the public ones can try to stop you but you do not need to obey.
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How can you be faster when you have to both scan and bag everything, whereas at the human checkout you only have to bag?
Hint, they're probably not. They perceive themselves as faster, but on average the employees are.
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It's a pretty solid hill I'm willing to die on. I like people, even if I disapprove of our economic model I will always choose humanity.
The day I choose a machine over people for the sake of expedience, I feel I will be deserving of the isolation I've earned.
I die on this hill for a different reason: the store holds the customer responsible for scanning or incorrectly scanning your merchandise. There was an article of a store calling the cops to arrest someone who accidentally forgot to scan something on the bottom of their cart.
Self checkout is a way for companies not only to get rid of a job, but to shift shrink liability to the customer.
If you're going to make me scan my own merchandise, then the store should wave my liability if I get it wrong.
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I used to bag groceries at a mom n pop store. I know the proper way to bag and it infuriates me to watch someone fuck up my stuff.
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But they give such amazing discounts
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The grocery stores that I go to seem to have an adversarial UI. I haven't been able to use them without them throwing a fit and then I have to wait for the one attendant who is there to oversee 6 stations (who has to help more than 50% of the people) AND do the customer service desk.
They used to have express lanes. Those actually moved fast.
Dollar store? Yeah those ones work well.
Main issue is they haven't lowered the cost to me the consumer. Which is the lie we were told.
My old grocery store implemented some new camera system to determine theft that falsely accused me of theft. That was cool.
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Self checkout is a great place to sneak your 10 dollar parmesan in to the 2 dollar head of lettuce
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It's a bullshit job though. Do you refuse to use elevators because they no longer have attendants? Having worked on a checkout at one time, it was always depressing. Plus there were other tasks that could be done and most people you deal with are awful.
People making the same old quips also make the job that little bit more unbearable - "must be free", urgh. Seriously you are not gods gift to comedy with these jokes, workers hear them 100 times every day and it is like some kind of compounding psychological damage each time.
wrote last edited by [email protected]This. If the attendant/clerk is telling me about the self checkout, I'm going to assume they don't want to deal with ringing me up, and I'll happily handle my own shit even if they are standing there on their phone not "working."
Now if a manager tells me to use the self checkout? Fuck that, absolutely, I don't work here. But I've got solidarity with the underpaid employees who'd rather not deal with me.
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I'm faster than anyone who works there, and I don't need to worry about long lines (usually the self checkout is the faster option). The time saved is my payment.
The time saved is my payment.
This point seems to get missed on all these "I don't work here" arguments. Yeah, I don't work here, so I'd like to be in and out quickly so I can spend my precious free time for things I actually like to do. If "time is money" anyway, then what's the difference? I'd rather scan my own things, skip the chitchat, and reclaim the personal time I would've spent waiting.
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I hate how self-checkout treats me like a child and speaks and prompts me a zillion times for things I don't want. How many bags do you want to buy? None, because I have mine like 90% of people, geez. How about a donation? Unexpected item in bagging area. TAKE YOUR RECEIPT. Nooooo
And it even SPEAKS. LOUDLY. It burns through ALL my patience within seconds.
If it just let me scan my stuff having me tap on a touchscreen, and then just let me stay the payment machine in a single touch, and it were silent ... I might tolerate it. Otherwise, get back, demon.
They have to do this because the average shopper has negative IQ. These machines need to be as simple to use as possible.
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They have to do this because the average shopper has negative IQ. These machines need to be as simple to use as possible.
They done failed.
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I never stop for them. I'll say "no thanks" or "I'm good, thank you anyway."
Definitely helps to have headphones in.
Policy depends on location, but for some places offering your receipt is 100% voluntary. I wouldn't deny showing my receipt at Costco (where it's been standard practice long before self-checkout came around and, though I don't have a copy of the agreement handy, I wouldn't be surprised if it were part of the agreement when you sign up for a club card.) But when I worked at a certain home improvement store, they hired outside security to check receipts. When one of the security guards was ignored by a customer and they asked him again, the customer complained. Subsequently, the security guard got fired. That's how I learned that the policy is "ask once, and let them go if they don't respond the first time." AKA security theater.
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if i've learned anything from this thread it's that y'all have awful self-checkouts.
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I'm faster than anyone who works there, and I don't need to worry about long lines (usually the self checkout is the faster option). The time saved is my payment.
Added bonus of not having to talk to anybody.
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But I also don't want the cashier to silently judge me for buying 4 pastries, an energy drink, a bag of lollies, and a bag of nuts.
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I really like self checkout, tbh. No need to remove my headphones, and it's nice if you're getting a few items.
If I'm getting more than one bags worth of stuff, there's the handheld scanners that you can walk around in the store with, and just put your stuff directly in to the bag you brought with you. Really handy, and quick.In Poland I've only seen the in-store scanners in Kaufland so far, but I love it.
