Should get a discount or something
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How can you be faster when you have to both scan and bag everything, whereas at the human checkout you only have to bag?
Hint, they're probably not. They perceive themselves as faster, but on average the employees are.
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It's a pretty solid hill I'm willing to die on. I like people, even if I disapprove of our economic model I will always choose humanity.
The day I choose a machine over people for the sake of expedience, I feel I will be deserving of the isolation I've earned.
I die on this hill for a different reason: the store holds the customer responsible for scanning or incorrectly scanning your merchandise. There was an article of a store calling the cops to arrest someone who accidentally forgot to scan something on the bottom of their cart.
Self checkout is a way for companies not only to get rid of a job, but to shift shrink liability to the customer.
If you're going to make me scan my own merchandise, then the store should wave my liability if I get it wrong.
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I used to bag groceries at a mom n pop store. I know the proper way to bag and it infuriates me to watch someone fuck up my stuff.
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But they give such amazing discounts
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The grocery stores that I go to seem to have an adversarial UI. I haven't been able to use them without them throwing a fit and then I have to wait for the one attendant who is there to oversee 6 stations (who has to help more than 50% of the people) AND do the customer service desk.
They used to have express lanes. Those actually moved fast.
Dollar store? Yeah those ones work well.
Main issue is they haven't lowered the cost to me the consumer. Which is the lie we were told.
My old grocery store implemented some new camera system to determine theft that falsely accused me of theft. That was cool.
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Self checkout is a great place to sneak your 10 dollar parmesan in to the 2 dollar head of lettuce
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It's a bullshit job though. Do you refuse to use elevators because they no longer have attendants? Having worked on a checkout at one time, it was always depressing. Plus there were other tasks that could be done and most people you deal with are awful.
People making the same old quips also make the job that little bit more unbearable - "must be free", urgh. Seriously you are not gods gift to comedy with these jokes, workers hear them 100 times every day and it is like some kind of compounding psychological damage each time.
wrote last edited by [email protected]This. If the attendant/clerk is telling me about the self checkout, I'm going to assume they don't want to deal with ringing me up, and I'll happily handle my own shit even if they are standing there on their phone not "working."
Now if a manager tells me to use the self checkout? Fuck that, absolutely, I don't work here. But I've got solidarity with the underpaid employees who'd rather not deal with me.
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I'm faster than anyone who works there, and I don't need to worry about long lines (usually the self checkout is the faster option). The time saved is my payment.
The time saved is my payment.
This point seems to get missed on all these "I don't work here" arguments. Yeah, I don't work here, so I'd like to be in and out quickly so I can spend my precious free time for things I actually like to do. If "time is money" anyway, then what's the difference? I'd rather scan my own things, skip the chitchat, and reclaim the personal time I would've spent waiting.
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I hate how self-checkout treats me like a child and speaks and prompts me a zillion times for things I don't want. How many bags do you want to buy? None, because I have mine like 90% of people, geez. How about a donation? Unexpected item in bagging area. TAKE YOUR RECEIPT. Nooooo
And it even SPEAKS. LOUDLY. It burns through ALL my patience within seconds.
If it just let me scan my stuff having me tap on a touchscreen, and then just let me stay the payment machine in a single touch, and it were silent ... I might tolerate it. Otherwise, get back, demon.
They have to do this because the average shopper has negative IQ. These machines need to be as simple to use as possible.
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They have to do this because the average shopper has negative IQ. These machines need to be as simple to use as possible.
They done failed.
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I never stop for them. I'll say "no thanks" or "I'm good, thank you anyway."
Definitely helps to have headphones in.
Policy depends on location, but for some places offering your receipt is 100% voluntary. I wouldn't deny showing my receipt at Costco (where it's been standard practice long before self-checkout came around and, though I don't have a copy of the agreement handy, I wouldn't be surprised if it were part of the agreement when you sign up for a club card.) But when I worked at a certain home improvement store, they hired outside security to check receipts. When one of the security guards was ignored by a customer and they asked him again, the customer complained. Subsequently, the security guard got fired. That's how I learned that the policy is "ask once, and let them go if they don't respond the first time." AKA security theater.
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if i've learned anything from this thread it's that y'all have awful self-checkouts.
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I'm faster than anyone who works there, and I don't need to worry about long lines (usually the self checkout is the faster option). The time saved is my payment.
Added bonus of not having to talk to anybody.
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But I also don't want the cashier to silently judge me for buying 4 pastries, an energy drink, a bag of lollies, and a bag of nuts.
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I really like self checkout, tbh. No need to remove my headphones, and it's nice if you're getting a few items.
If I'm getting more than one bags worth of stuff, there's the handheld scanners that you can walk around in the store with, and just put your stuff directly in to the bag you brought with you. Really handy, and quick.In Poland I've only seen the in-store scanners in Kaufland so far, but I love it.
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They have to do this because the average shopper has negative IQ. These machines need to be as simple to use as possible.
And I guess they really care about cost too, because if they wanted it as easy as possible, it would have a treadmill and a box with a 360° barcode scanner or something and the person could be spared from the whole bagging area thing.
But yeah, that simplification and accessibility ends up being what alienates me because of how significant it is. Hopefully there are enough of us that they'll keep some cashiers around.
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Unfortunately a lot of stores in my area have either done away with traditional checkout in favor of self-checkout, or they only ever have 1 or 2 registers open. So either way, we get long lines. And they wonder why we buy so much online!
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if i've learned anything from this thread it's that y'all have awful self-checkouts.
I thought that was a basic design principal since it's so widespread.
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I'm faster than anyone who works there, and I don't need to worry about long lines (usually the self checkout is the faster option). The time saved is my payment.
wrote last edited by [email protected]Y'know that grocery stores could simply staff enough checkout registers and then all this self-checkout time-savings goes away, right? The stores - following the airline model - created a problem for the consumer (long checkout lines due to understaffing) and then effectively sold the customer the solution (you do your own labor, but grocery prices stay the same).
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I really like self checkout, tbh. No need to remove my headphones, and it's nice if you're getting a few items.
If I'm getting more than one bags worth of stuff, there's the handheld scanners that you can walk around in the store with, and just put your stuff directly in to the bag you brought with you. Really handy, and quick.We had those handheld scanner at the store I usually go, but they removed them as the theft rate was supposedly higher.
Can't have nice things..
