If the rubbish/trash/garbage collector misses your bin, can you request them to pick it up again? And how do they know it wasn't you forgetting to put the bins out?
-
Curious if you have this option where you live and how it works.
So I'm housesitting and the people that live here left their bins about 3/4 full. The collection is fortnightly here in Sydney.
I put the bins out at the right time like every other neighbor, but the next morning all bins were empty, except mine.
I was told to make an online claim to the council, and I did, thinking it would be completely ignored. Their website says that if you put the bins out and they miss collecting, they'll come back and pick it up in two business days. I just entered my name, address and phone and to my surprise, sure enough, after the weekend they came and picked up just my bin. Nobody requested any proof of my claim, they didn't even reply or confirm they were going to do it- they just did it. They also didn't care that my name isn't listed as a resident of the address I gave.
Happy days I guess. But this got me thinking, how do they know the fault is on their side and not mine? How do they prevent people from abusing the system? Do they have dashcams they check to see? Or the number of people asking for collection is so low that they just don't care? Does anyone know?
-
Curious if you have this option where you live and how it works.
So I'm housesitting and the people that live here left their bins about 3/4 full. The collection is fortnightly here in Sydney.
I put the bins out at the right time like every other neighbor, but the next morning all bins were empty, except mine.
I was told to make an online claim to the council, and I did, thinking it would be completely ignored. Their website says that if you put the bins out and they miss collecting, they'll come back and pick it up in two business days. I just entered my name, address and phone and to my surprise, sure enough, after the weekend they came and picked up just my bin. Nobody requested any proof of my claim, they didn't even reply or confirm they were going to do it- they just did it. They also didn't care that my name isn't listed as a resident of the address I gave.
Happy days I guess. But this got me thinking, how do they know the fault is on their side and not mine? How do they prevent people from abusing the system? Do they have dashcams they check to see? Or the number of people asking for collection is so low that they just don't care? Does anyone know?
If the council is the collector they are just using taxpayer money for the extra trip. They probably won’t care unless you do this repeatedly.
-
Curious if you have this option where you live and how it works.
So I'm housesitting and the people that live here left their bins about 3/4 full. The collection is fortnightly here in Sydney.
I put the bins out at the right time like every other neighbor, but the next morning all bins were empty, except mine.
I was told to make an online claim to the council, and I did, thinking it would be completely ignored. Their website says that if you put the bins out and they miss collecting, they'll come back and pick it up in two business days. I just entered my name, address and phone and to my surprise, sure enough, after the weekend they came and picked up just my bin. Nobody requested any proof of my claim, they didn't even reply or confirm they were going to do it- they just did it. They also didn't care that my name isn't listed as a resident of the address I gave.
Happy days I guess. But this got me thinking, how do they know the fault is on their side and not mine? How do they prevent people from abusing the system? Do they have dashcams they check to see? Or the number of people asking for collection is so low that they just don't care? Does anyone know?
No issues requesting a missed pickup here. It can be quite common if they get overloaded, i.e. after a holiday weekend. It’s probably far more costly to do verification on every instance but they may look into it if it becomes a common pattern.
-
Curious if you have this option where you live and how it works.
So I'm housesitting and the people that live here left their bins about 3/4 full. The collection is fortnightly here in Sydney.
I put the bins out at the right time like every other neighbor, but the next morning all bins were empty, except mine.
I was told to make an online claim to the council, and I did, thinking it would be completely ignored. Their website says that if you put the bins out and they miss collecting, they'll come back and pick it up in two business days. I just entered my name, address and phone and to my surprise, sure enough, after the weekend they came and picked up just my bin. Nobody requested any proof of my claim, they didn't even reply or confirm they were going to do it- they just did it. They also didn't care that my name isn't listed as a resident of the address I gave.
Happy days I guess. But this got me thinking, how do they know the fault is on their side and not mine? How do they prevent people from abusing the system? Do they have dashcams they check to see? Or the number of people asking for collection is so low that they just don't care? Does anyone know?
wrote last edited by [email protected]I used to be a garbage truck driver.
You drive the same routes week in, week out. You start to remember individual bins. For some bins, I would notice if they weren't on the street that week. Than I'd get a call from headquarters to pick up that bin and I'd say no, because I know it just wasn't there when I drove past it this morning. Most times I don't remember though. I get a call for a bin I don't remmeber, or maybe its not originaly on my route, and I just have to go pick it up. Its usually not a problem, I just pick it up when I'm in the area, or the end of the day.
Some people were notorious "late binners" and they'd be on the record. But if you just forget your bjn once, you can likely just call it in and blame it on them. Even if you're honest, they might still come collect it if they're a good service.
The only other thing we can check is if your bins have an electronic counting of weighing system. Than we can see if the been has been counted or not. That prevents you from trying a double pickup. The weighing system is especially important in summer and spring, when people have too much green garbage and arm of the truck literally can't lift it up. Than we have quantifyable evidence to deny your bin and you'll get a notice for it.
-
Curious if you have this option where you live and how it works.
So I'm housesitting and the people that live here left their bins about 3/4 full. The collection is fortnightly here in Sydney.
I put the bins out at the right time like every other neighbor, but the next morning all bins were empty, except mine.
I was told to make an online claim to the council, and I did, thinking it would be completely ignored. Their website says that if you put the bins out and they miss collecting, they'll come back and pick it up in two business days. I just entered my name, address and phone and to my surprise, sure enough, after the weekend they came and picked up just my bin. Nobody requested any proof of my claim, they didn't even reply or confirm they were going to do it- they just did it. They also didn't care that my name isn't listed as a resident of the address I gave.
Happy days I guess. But this got me thinking, how do they know the fault is on their side and not mine? How do they prevent people from abusing the system? Do they have dashcams they check to see? Or the number of people asking for collection is so low that they just don't care? Does anyone know?
My county does a recycling pickup a trash pick up and a yard waste pick up.
I have called when my entire street didn’t get trash picked up a couple of times. I can’t think of anytime that only my bin didn’t get picked up.
I have called a couple of times when my yard waste didn’t get picked up. I suspect people putting yard waste outt is more sparactic so it get skipped.
-
If the council is the collector they are just using taxpayer money for the extra trip. They probably won’t care unless you do this repeatedly.
I assume they would have a budget if not only a limit on available working hours.
-
Curious if you have this option where you live and how it works.
So I'm housesitting and the people that live here left their bins about 3/4 full. The collection is fortnightly here in Sydney.
I put the bins out at the right time like every other neighbor, but the next morning all bins were empty, except mine.
I was told to make an online claim to the council, and I did, thinking it would be completely ignored. Their website says that if you put the bins out and they miss collecting, they'll come back and pick it up in two business days. I just entered my name, address and phone and to my surprise, sure enough, after the weekend they came and picked up just my bin. Nobody requested any proof of my claim, they didn't even reply or confirm they were going to do it- they just did it. They also didn't care that my name isn't listed as a resident of the address I gave.
Happy days I guess. But this got me thinking, how do they know the fault is on their side and not mine? How do they prevent people from abusing the system? Do they have dashcams they check to see? Or the number of people asking for collection is so low that they just don't care? Does anyone know?
wrote last edited by [email protected]Yeah, you can just request it from my council here in Melbourne as well and they'll do it. You can ask for a courtesy collection or say that it was missed.
Nobody requested any proof of my claim, they didn't even reply or confirm they were going to do it- they just did it.
Yeah I mean, it would cost them way more to verify that stuff than to just pick the bin up. You've also got to remember that garbage collection is a public health issue, especially in a large city, as well as an environmental one.
They also didn't care that my name isn't listed as a resident of the address I gave.
How would they verify that though? There's no such thing* as a "list of residents". They don't have access to things like elector rolls or driver's license databases and even then those wouldn't be fully complete. They have property title records but those don't show all residents and are useless for renters.
I think you're just surprised by something working by the honour system, because so many things in Aus require you to prove beyond the shadow of a doubt, like Centrelink. But more interactions with the government should be set up like this. We spend way more money trying to catch "doll bludgers" than we get back.
-
Yeah, you can just request it from my council here in Melbourne as well and they'll do it. You can ask for a courtesy collection or say that it was missed.
Nobody requested any proof of my claim, they didn't even reply or confirm they were going to do it- they just did it.
Yeah I mean, it would cost them way more to verify that stuff than to just pick the bin up. You've also got to remember that garbage collection is a public health issue, especially in a large city, as well as an environmental one.
They also didn't care that my name isn't listed as a resident of the address I gave.
How would they verify that though? There's no such thing* as a "list of residents". They don't have access to things like elector rolls or driver's license databases and even then those wouldn't be fully complete. They have property title records but those don't show all residents and are useless for renters.
I think you're just surprised by something working by the honour system, because so many things in Aus require you to prove beyond the shadow of a doubt, like Centrelink. But more interactions with the government should be set up like this. We spend way more money trying to catch "doll bludgers" than we get back.
Same my council out west offers like 1 or 2 extra collections a year? Just request it on their site and done.
-
Yeah, you can just request it from my council here in Melbourne as well and they'll do it. You can ask for a courtesy collection or say that it was missed.
Nobody requested any proof of my claim, they didn't even reply or confirm they were going to do it- they just did it.
Yeah I mean, it would cost them way more to verify that stuff than to just pick the bin up. You've also got to remember that garbage collection is a public health issue, especially in a large city, as well as an environmental one.
They also didn't care that my name isn't listed as a resident of the address I gave.
How would they verify that though? There's no such thing* as a "list of residents". They don't have access to things like elector rolls or driver's license databases and even then those wouldn't be fully complete. They have property title records but those don't show all residents and are useless for renters.
I think you're just surprised by something working by the honour system, because so many things in Aus require you to prove beyond the shadow of a doubt, like Centrelink. But more interactions with the government should be set up like this. We spend way more money trying to catch "doll bludgers" than we get back.
Where I live, I believe they are contractors appointed by the city
-
Yeah, you can just request it from my council here in Melbourne as well and they'll do it. You can ask for a courtesy collection or say that it was missed.
Nobody requested any proof of my claim, they didn't even reply or confirm they were going to do it- they just did it.
Yeah I mean, it would cost them way more to verify that stuff than to just pick the bin up. You've also got to remember that garbage collection is a public health issue, especially in a large city, as well as an environmental one.
They also didn't care that my name isn't listed as a resident of the address I gave.
How would they verify that though? There's no such thing* as a "list of residents". They don't have access to things like elector rolls or driver's license databases and even then those wouldn't be fully complete. They have property title records but those don't show all residents and are useless for renters.
I think you're just surprised by something working by the honour system, because so many things in Aus require you to prove beyond the shadow of a doubt, like Centrelink. But more interactions with the government should be set up like this. We spend way more money trying to catch "doll bludgers" than we get back.
You're right that I'm surprised by the honor system, not arguing that. I don't know, I figured they could perhaps cross check automatically with some database such a driver's license but, guess not . What you said makes absolute sense.
-
Curious if you have this option where you live and how it works.
So I'm housesitting and the people that live here left their bins about 3/4 full. The collection is fortnightly here in Sydney.
I put the bins out at the right time like every other neighbor, but the next morning all bins were empty, except mine.
I was told to make an online claim to the council, and I did, thinking it would be completely ignored. Their website says that if you put the bins out and they miss collecting, they'll come back and pick it up in two business days. I just entered my name, address and phone and to my surprise, sure enough, after the weekend they came and picked up just my bin. Nobody requested any proof of my claim, they didn't even reply or confirm they were going to do it- they just did it. They also didn't care that my name isn't listed as a resident of the address I gave.
Happy days I guess. But this got me thinking, how do they know the fault is on their side and not mine? How do they prevent people from abusing the system? Do they have dashcams they check to see? Or the number of people asking for collection is so low that they just don't care? Does anyone know?
Yeah, we call the township here and they'll send the guys out again. They're much better about actually doing that if the entire street was missed though. Once they didn't pick up our trash and only ours and we had to call the next day and get snippy. They came out though.
-
I used to be a garbage truck driver.
You drive the same routes week in, week out. You start to remember individual bins. For some bins, I would notice if they weren't on the street that week. Than I'd get a call from headquarters to pick up that bin and I'd say no, because I know it just wasn't there when I drove past it this morning. Most times I don't remember though. I get a call for a bin I don't remmeber, or maybe its not originaly on my route, and I just have to go pick it up. Its usually not a problem, I just pick it up when I'm in the area, or the end of the day.
Some people were notorious "late binners" and they'd be on the record. But if you just forget your bjn once, you can likely just call it in and blame it on them. Even if you're honest, they might still come collect it if they're a good service.
The only other thing we can check is if your bins have an electronic counting of weighing system. Than we can see if the been has been counted or not. That prevents you from trying a double pickup. The weighing system is especially important in summer and spring, when people have too much green garbage and arm of the truck literally can't lift it up. Than we have quantifyable evidence to deny your bin and you'll get a notice for it.
I feel somewhat reassured knowing that it's a human making decisions at the end of the chain on the other end. I appreciate your perspective! I'm sure you must have seen your share of stuff while on that job...
An electric weighing system? I didn't even know that existed on bins
-
Where I live, I believe they are contractors appointed by the city
Huh? I'm not sure what of my comment you're replying too?
-
Huh? I'm not sure what of my comment you're replying too?
Np. It's a long one
Yeah I mean, it would cost them way more to verify that stuff than to just pick the bin up. You've also got to remember that garbage collection is a public health issue, especially in a large city, as well as an environmental one.
Replying specifically to the italic part.
Where I am they (probably) couldnt care less about the health and only fulfill their contract duties. -
Np. It's a long one
Yeah I mean, it would cost them way more to verify that stuff than to just pick the bin up. You've also got to remember that garbage collection is a public health issue, especially in a large city, as well as an environmental one.
Replying specifically to the italic part.
Where I am they (probably) couldnt care less about the health and only fulfill their contract duties.But wouldn't part of their contract duties include going back for a missed collection if the government body told them too? Or is this somewhere that's unincorporated and they get paid by homeowners directly? We don't really have unincorporated territory in most places where people live in Australia so I'm not familiar.
-
Curious if you have this option where you live and how it works.
So I'm housesitting and the people that live here left their bins about 3/4 full. The collection is fortnightly here in Sydney.
I put the bins out at the right time like every other neighbor, but the next morning all bins were empty, except mine.
I was told to make an online claim to the council, and I did, thinking it would be completely ignored. Their website says that if you put the bins out and they miss collecting, they'll come back and pick it up in two business days. I just entered my name, address and phone and to my surprise, sure enough, after the weekend they came and picked up just my bin. Nobody requested any proof of my claim, they didn't even reply or confirm they were going to do it- they just did it. They also didn't care that my name isn't listed as a resident of the address I gave.
Happy days I guess. But this got me thinking, how do they know the fault is on their side and not mine? How do they prevent people from abusing the system? Do they have dashcams they check to see? Or the number of people asking for collection is so low that they just don't care? Does anyone know?
My garbage collection misses my trash a couple times a year. They have a service request line and if you contact them through it, they will usually make a special trip to pick it up the next day. (city of 500,000 in Washington State USA)
Mine gets missed because we use the smallest size bin (its the cheapest option and we recycle and compost more then we trash) and the recycle and compost bins are like 2x the size. So if I don't put the garbage bin as the first thing they see, sometimes it gets missed.
