What is your opinion on "restocking fees"? Greedy retailer? Or do you think the fees are justified?
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That labor should be paid from the profits of goods sold and not returned--just like every other liability.
Why? The company shouldn't have to eat the cost just because you decide after the fact that you don't actually want/need the item. The company should be liable for warranty claims, but not simple returns.
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Why? The company shouldn't have to eat the cost just because you decide after the fact that you don't actually want/need the item. The company should be liable for warranty claims, but not simple returns.
If you have the right by law to return something, they must not charge a fee. That cost needs to be included in the original price. If the return policy is optional, then they can charge something. And you can decide to never buy anything from them ever again. And trash that store on social media for its hostile policy.
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Why? The company shouldn't have to eat the cost just because you decide after the fact that you don't actually want/need the item. The company should be liable for warranty claims, but not simple returns.
There are so many cases where you must be able to use an item to determine its suitability. If brands and vendors don't facilitate that prior to sale then I have no way to test it without buying it first. Vendors take a gamble then if the product works for me. If it doesn't, well that's the cost of doing business. They make money enough for purchasing wares, paying utilities, rent, and salaries, covering logistical overhead, and turning profit all from the sale of their goods. There's no reason consumers should have to subsidize one of their risks through a special medium beyond the sale of product.
If a company doesn't like that then they can adopt consumer friendly protections like permitting trying on clothes, test driving a car or having a tool rental option prior to sale.
But if I:
- buy a phone and realize only when I get home that the brilliant engineers forgot to allow me to set a background image
- buy a new computer and realize only when I get home that despite them advertising it supports thunderbolt it won't actually work with my thunderbolt accessories and can't support 3 external displays
- buy a new mouse that is enclosed in a sealed cardboard box that doesn't permit checking the ergonomics only to realize it doesn't work well
- buy a pair of headphones only to realize they sound bad/creak when worn/have terrible cable noise
- buy an oil filter wrench and realize I can't fit it and my hand at the same time on the access port
Well, then, they can process a return.
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When you return an item, sometimes a store charges a fee. So for example a $300 phone, they take $35 off your return, so you only get back $265 if you decide to return it.
I believe a fair and reasonable restocking fee is absolutely justified when customers try to game the system. Having worked in several retail establishments over the years, I can tell you that this sort of behavior is rampant and I've seen lots of really shady shit from people, including:
- Buying clothes for a special event and then trying to return them the next day.
- Buying a tool to fix something in your home, and then trying to return it the next day.
- Breaking an item that you purchased, and then wanting to return it, claiming that it is defective.
People are opportunists. If there are no controls in place to keep some people from doing shitty things, some people will do shitty things.
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I believe a fair and reasonable restocking fee is absolutely justified when customers try to game the system. Having worked in several retail establishments over the years, I can tell you that this sort of behavior is rampant and I've seen lots of really shady shit from people, including:
- Buying clothes for a special event and then trying to return them the next day.
- Buying a tool to fix something in your home, and then trying to return it the next day.
- Breaking an item that you purchased, and then wanting to return it, claiming that it is defective.
People are opportunists. If there are no controls in place to keep some people from doing shitty things, some people will do shitty things.
Breaking an item that you purchased, and then wanting to return it, claiming that it is defective.
Context is king, however, if I bought a tool and it broke when I was using it, you best believe I'm going to return it.
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When you return an item, sometimes a store charges a fee. So for example a $300 phone, they take $35 off your return, so you only get back $265 if you decide to return it.
Returns are not a right, no retailer is required to accept them. Most do it for a better shopping experience, people are more likely to spend if they know they can return.
You are protected from defective or dangerous products, but that's through the manufacturer's warranty. You are also protected from products that do not work as advertised. I think that's a law in most countries.
But returns for other reasons like bad clothing fits or you just don't like it are not legally protected for the most part. There are some exceptions but they're specific.
So to say restocking fees are greedy is silly.
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Returns are not a right, no retailer is required to accept them. Most do it for a better shopping experience, people are more likely to spend if they know they can return.
You are protected from defective or dangerous products, but that's through the manufacturer's warranty. You are also protected from products that do not work as advertised. I think that's a law in most countries.
But returns for other reasons like bad clothing fits or you just don't like it are not legally protected for the most part. There are some exceptions but they're specific.
So to say restocking fees are greedy is silly.
A return within 2 weeks is a right in the eu actually.
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Breaking an item that you purchased, and then wanting to return it, claiming that it is defective.
Context is king, however, if I bought a tool and it broke when I was using it, you best believe I'm going to return it.
Which, if the retailer has any kind of a brain, will be followed by a polite request for a demonstration of how you were using said tool when it broke. They know what to watch for to identify scammers, trust me.
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A return within 2 weeks is a right in the eu actually.
Only for online shopping I think.
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Only for online shopping I think.
Oh good point! So. it's only a right online.. weird.
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Only for online shopping I think.
No, I think that you have that right for every contract, that you enter (buying contract or otherwise). Though there are exceptions (for example digital goods like ebooks). Ypu can very much bring back a retail good that you bought in a store for 14 days after the purchase. Though I think they can refuse, if you damaged the product in that time.
For example I returned an item I bought in the tool store, because I realized I bought the wrong one.
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There are so many cases where you must be able to use an item to determine its suitability. If brands and vendors don't facilitate that prior to sale then I have no way to test it without buying it first. Vendors take a gamble then if the product works for me. If it doesn't, well that's the cost of doing business. They make money enough for purchasing wares, paying utilities, rent, and salaries, covering logistical overhead, and turning profit all from the sale of their goods. There's no reason consumers should have to subsidize one of their risks through a special medium beyond the sale of product.
If a company doesn't like that then they can adopt consumer friendly protections like permitting trying on clothes, test driving a car or having a tool rental option prior to sale.
But if I:
- buy a phone and realize only when I get home that the brilliant engineers forgot to allow me to set a background image
- buy a new computer and realize only when I get home that despite them advertising it supports thunderbolt it won't actually work with my thunderbolt accessories and can't support 3 external displays
- buy a new mouse that is enclosed in a sealed cardboard box that doesn't permit checking the ergonomics only to realize it doesn't work well
- buy a pair of headphones only to realize they sound bad/creak when worn/have terrible cable noise
- buy an oil filter wrench and realize I can't fit it and my hand at the same time on the access port
Well, then, they can process a return.
Four of the five examples you provided are warranty claims: The product is defective, or otherwise not-as-described.
The fifth one is the only one where I would probably insist on a return fee. My wrench would clearly have its dimensions listed, and you'd have all the information you needed to learn whether it would work for your particular application long before you hit the "buy" button. When it doesn't fit, I will be able to show you that you could and should have known that before purchasing. (I'd probably waive the restock fee if you were sufficiently self-deprecating and apologetic about wasting my time.)
If I look and realize I didn't include that information, that would be a warranty claim.
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Returns are not a right, no retailer is required to accept them. Most do it for a better shopping experience, people are more likely to spend if they know they can return.
You are protected from defective or dangerous products, but that's through the manufacturer's warranty. You are also protected from products that do not work as advertised. I think that's a law in most countries.
But returns for other reasons like bad clothing fits or you just don't like it are not legally protected for the most part. There are some exceptions but they're specific.
So to say restocking fees are greedy is silly.
Ummm, they're offering the return.
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I believe a fair and reasonable restocking fee is absolutely justified when customers try to game the system. Having worked in several retail establishments over the years, I can tell you that this sort of behavior is rampant and I've seen lots of really shady shit from people, including:
- Buying clothes for a special event and then trying to return them the next day.
- Buying a tool to fix something in your home, and then trying to return it the next day.
- Breaking an item that you purchased, and then wanting to return it, claiming that it is defective.
People are opportunists. If there are no controls in place to keep some people from doing shitty things, some people will do shitty things.
Absolutely and there's no shady shit practiced by corporations.
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It has nothing to do with discounting it, it has to do with paying for the labour involved in the sale and refund process, which takes worker time.
And it's a cost of doing business that the business should pay.
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Returns are not a right, no retailer is required to accept them. Most do it for a better shopping experience, people are more likely to spend if they know they can return.
You are protected from defective or dangerous products, but that's through the manufacturer's warranty. You are also protected from products that do not work as advertised. I think that's a law in most countries.
But returns for other reasons like bad clothing fits or you just don't like it are not legally protected for the most part. There are some exceptions but they're specific.
So to say restocking fees are greedy is silly.
Errm... Sorry to break it to you, but returns are most definitely a legal right in a good chunk of the world, just because they're not in whatever backwards country you live does not make it a general rule.
That being said OP is likely from one such countries since he mentions restocking fees which would be illegal in any place that has decent consumer rights laws.
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Four of the five examples you provided are warranty claims: The product is defective, or otherwise not-as-described.
The fifth one is the only one where I would probably insist on a return fee. My wrench would clearly have its dimensions listed, and you'd have all the information you needed to learn whether it would work for your particular application long before you hit the "buy" button. When it doesn't fit, I will be able to show you that you could and should have known that before purchasing. (I'd probably waive the restock fee if you were sufficiently self-deprecating and apologetic about wasting my time.)
If I look and realize I didn't include that information, that would be a warranty claim.
Why? It's not broken. Might fit some other car. And not being able to set the background. Not broken. Just operates that way. They should do a better job of describing the product which is why a lot of legitimate returns happen. In a world where bricks and mortar stores are going extinct people must rely on product descriptions and with more and more shady practices by sellers. Forget their restocking fee.
If they lose customers because of the fee, then aren't they in essence paying the price anyway?
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Why? It's not broken. Might fit some other car. And not being able to set the background. Not broken. Just operates that way. They should do a better job of describing the product which is why a lot of legitimate returns happen. In a world where bricks and mortar stores are going extinct people must rely on product descriptions and with more and more shady practices by sellers. Forget their restocking fee.
If they lose customers because of the fee, then aren't they in essence paying the price anyway?
If they lose customers because of the fee, then aren't they in essence paying the price anyway?
If I buy something from you, and then return it for no reason whatsoever, am I actually a customer? Or am I just some asshole you never want to hear from again?
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When you return an item, sometimes a store charges a fee. So for example a $300 phone, they take $35 off your return, so you only get back $265 if you decide to return it.
Depends what it is, I'd say a restocking fee on dildos is reasonable.
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Errm... Sorry to break it to you, but returns are most definitely a legal right in a good chunk of the world, just because they're not in whatever backwards country you live does not make it a general rule.
That being said OP is likely from one such countries since he mentions restocking fees which would be illegal in any place that has decent consumer rights laws.
In Europe we are paying restocking fees, just not overtly. I have been in the ecommerce business, and know others who have. You just mark up the goods taking into account your returned goods cost.
It's like physical stores adding a the spread cost of shoplifting into the prices.
