"We're always looking for ways to improve our customer service experience."

[spaghettiwestern@sh.itjust.works]

"We're always looking for ways to improve our customer service experience."

LOL!

[chickenladyloveslife@lemmy.world]

"... so we can be sure to avoid ever actually implementing them."

[socialmediarefugee@lemmy.world]

If cutting our tech support staff in half is what is needed to raise our stock price 1 cent and jack up my bonus then so be it.

[yukichigai@lemmy.sdf.org]

Technically they aren't lying: their subjective experience is much better when they don't have to deal with customers.