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  3. Anon describes apple's practices

Anon describes apple's practices

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  • R [email protected]

    Battery is dead. Customer disservice can't run diagnostics software on it because it won't turn on because the battery is dead. They won't replace the battery because the battery is dead. That entire cult is a fucking farce.

    E This user is from outside of this forum
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    [email protected]
    wrote last edited by
    #44

    If the battery is dead how can they turn it on to find out what the problem is? Literally an unsolvable problem.

    I suppose in theory they could replace the battery and then see if that fixed the issue, and if it didn't then there's another issue, and then fix that issue, but all that seems like a lot of work.

    R A D 3 Replies Last reply
    4
    • bjoern_tantau@swg-empire.deB [email protected]

      What's next, you're going to tell me the story is homosexual as well?!?

      weirdgoespro@lemmy.dbzer0.comW This user is from outside of this forum
      weirdgoespro@lemmy.dbzer0.comW This user is from outside of this forum
      [email protected]
      wrote last edited by [email protected]
      #45

      I don’t know OP well enough to complete the meme, but I did work for Apple for many years, and several of these details don’t match their script at all.

      Missing parts? The interior of that phone is one soldered piece. Just shrugging the question off? Apple people will talk your head off about the diagnostic test to sound clever. Battery swap? They would have been looking at replacing the whole unit because that’s how they roll.

      1 Reply Last reply
      3
      • cassa@lemmy.blahaj.zoneC [email protected]

        Bro what? It's a greentext - it's 4chan. They all need theraphy.

        B This user is from outside of this forum
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        wrote last edited by
        #46

        Sure, but does nobody know what a paperweight is?

        cassa@lemmy.blahaj.zoneC 1 Reply Last reply
        1
        • L [email protected]

          Cultist detected

          B This user is from outside of this forum
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          wrote last edited by
          #47

          Yes. The person who correctly points out that functional computers are not paperweights is a cultist. If you legitimately believe that, you need a whole lot worse than prison.

          L 1 Reply Last reply
          2
          • E [email protected]

            If the battery is dead how can they turn it on to find out what the problem is? Literally an unsolvable problem.

            I suppose in theory they could replace the battery and then see if that fixed the issue, and if it didn't then there's another issue, and then fix that issue, but all that seems like a lot of work.

            R This user is from outside of this forum
            R This user is from outside of this forum
            [email protected]
            wrote last edited by
            #48

            Only a Genius could come up with a scheme that offloads the cost of their own laziness to the customer. Exactly the kind of innovation that Steve Jobs stood for.

            1 Reply Last reply
            19
            • B [email protected]

              Sure, but does nobody know what a paperweight is?

              cassa@lemmy.blahaj.zoneC This user is from outside of this forum
              cassa@lemmy.blahaj.zoneC This user is from outside of this forum
              [email protected]
              wrote last edited by
              #49

              No, they probably don't 😅 just like floppy disks. The term now generally means "useless"

              http://paperweight.urbanup.com/2374416

              Urban dic implies heavily on apple products too

              B 1 Reply Last reply
              2
              • Z [email protected]

                Android is an open source OS mainly developed by Google (which doesn't include google apps/android closed ecosystem apps). The android OEMs may do this. But due to somewhat androids openness, I can get an android phone from other OEMs which I think would do somewhat better than this

                null@slrpnk.netN This user is from outside of this forum
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                [email protected]
                wrote last edited by
                #50

                Right, so like they said, it's about the OEM, not the OS.

                1 Reply Last reply
                0
                • B [email protected]

                  Not a war crime, definitely a crime. Legal in the usa tho

                  M This user is from outside of this forum
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                  wrote last edited by
                  #51

                  Crime against humanity, and a crime against the planet.

                  W 1 Reply Last reply
                  10
                  • Z [email protected]
                    This post did not contain any content.
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                    wrote last edited by
                    #52

                    I had a screen die on an iphone. The guy lied and said it could not be fixed. I got a piece if shit android phone. Two years later I see the old Iphone and plugged it in. The fucking thing works.

                    1 Reply Last reply
                    9
                    • Z [email protected]
                      This post did not contain any content.
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                      wrote last edited by
                      #53

                      Listen. Apple has a vested interest in you buying a new device. They "fix" your phone, it'll be.... What? Maybe $100? .... They sell you a phone and it's like 10x that.

                      Most people have so little fucks to give and so little free time to fuck around and find out, that they just shrug and go with it. Apple knows this. If they "can't" (won't) fix it, then it must not be able to be fixed anymore; the thoughts of a typical normie Apple user with more money than sense (or shits to give).

                      This is why Apple is a trillion dollar company. They treat their customers like ATMs. Just keep beating that horse until it stops making money.

                      If everyone simply replaced the batteries on their phones, not using Apple's service (even when they're willing to do the work), then they probably wouldn't be worth a trillion dollars.

                      Since there's enough NPCs out there giving them money to replace perfectly good devices with dead batteries, it will never change.

                      When you "trade in" your perfectly working phone for a new one, Apple suddenly absolutely can replace the battery, and they do, and then they sell your "unfixable" phone to the next schmuck, and make even more money.

                      I feel like this shit is so obvious that anyone who buys into the line "can't be fixed" from Apple (or any other vendor), is insane, or mentally incapable of making rational decisions.

                      I fully accept that if I send my phone for service from the first party (in my case, Google), and they say it "can't" be done, that's not a hard no to fixing my stuff; that's them refusing to serve me. I need to go somewhere else because I've been abandoned by the very people I put my trust into when I bought a device.

                      O P vanilla_puddinfudge@infosec.pubV 3 Replies Last reply
                      65
                      • Z [email protected]
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                        wrote last edited by
                        #54

                        It's part of the American culture to get fisted by corpos. That is how they like it over there.

                        S 1 Reply Last reply
                        18
                        • cassa@lemmy.blahaj.zoneC [email protected]

                          No, they probably don't 😅 just like floppy disks. The term now generally means "useless"

                          http://paperweight.urbanup.com/2374416

                          Urban dic implies heavily on apple products too

                          B This user is from outside of this forum
                          B This user is from outside of this forum
                          [email protected]
                          wrote last edited by
                          #55

                          That is literally the exact definition I am trying to explain to these worthless dumbfucks.

                          1 Reply Last reply
                          0
                          • Z [email protected]
                            This post did not contain any content.
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                            wrote last edited by
                            #56

                            I’ve posted this before, but I took a phone in for a battery replacement. Pretty routine. They took forever and finally came back to me and said “we can’t replace your battery because we broke two screens trying to put it back together.” Listen motherfuckers, you had one job, it’s all you do all day, and you somehow had Slippy McThumbs as the technician? They then handed me a nonfunctional phone and, dead serious, asked for a good time for a call with tech support to get my phone replaced. Then took a $1000 deposit on a phone with a trade value of maybe $300 until they got the broken one. Three-ring shit show.

                            B 1 Reply Last reply
                            27
                            • R [email protected]

                              My iPhone 5’s battery was fucked after 3.5 years

                              Went into Apple Store for first time in my life

                              They took phone, I walked around for a half hour

                              Went back, they replaced battery because it was a known issue for free

                              Used phone for another year before giving it to a friend

                              joelfromaus@aussie.zoneJ This user is from outside of this forum
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                              wrote last edited by
                              #57

                              I’ve had 3 batteries replaced in three separate phones. The closest thing to an “issue” is they broke 2 of the phones, sounds bad right?! But wait, there’s more. Since it’s the phone manufacturer and quite obviously their fault they replaced them with brand new phones of the same model. No more scratches and such. Just had to restore them from backup.

                              Also had a brand new phone start doing weird shit. I took a video of it doing the weirdness and went into the store. They couldn’t fault it or replicate it in any way. Still replaced because I had proof and the dude was super chill about it.

                              Obviously, not everyone is going to receive the same service or see having a complete new phone over a replacement battery as a positive but from my experience I can’t fault Apples service so far.

                              1 Reply Last reply
                              2
                              • B [email protected]

                                Yes. The person who correctly points out that functional computers are not paperweights is a cultist. If you legitimately believe that, you need a whole lot worse than prison.

                                L This user is from outside of this forum
                                L This user is from outside of this forum
                                [email protected]
                                wrote last edited by
                                #58

                                computers

                                Apple don't make computers, they make wealth extractors.

                                1 Reply Last reply
                                0
                                • A [email protected]

                                  Android ia the savior at this point, fuck google and apple tho

                                  L This user is from outside of this forum
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                                  wrote last edited by
                                  #59

                                  Android is the bastard that just rapes you and punches you in the face, unlike the other bastard, who rapes you and your cat and stabs you in the eye.

                                  1 Reply Last reply
                                  2
                                  • T [email protected]

                                    I’ve posted this before, but I took a phone in for a battery replacement. Pretty routine. They took forever and finally came back to me and said “we can’t replace your battery because we broke two screens trying to put it back together.” Listen motherfuckers, you had one job, it’s all you do all day, and you somehow had Slippy McThumbs as the technician? They then handed me a nonfunctional phone and, dead serious, asked for a good time for a call with tech support to get my phone replaced. Then took a $1000 deposit on a phone with a trade value of maybe $300 until they got the broken one. Three-ring shit show.

                                    B This user is from outside of this forum
                                    B This user is from outside of this forum
                                    [email protected]
                                    wrote last edited by
                                    #60

                                    I've worked in a repair shop before, and we would actually do similar with specific devices. The difference with us I guess is that we wouldn't take it for repair without you consenting to that prior to us even checking in the device. For things like the original Microsoft Surfaces, and some Lenovo laptops, they're glued together so tightly that opening them up to fix something is basically impossible without breaking the screen that is on it.

                                    Also with us if we took it for repair and couldn't fix it, it either had to come back in the same condition, or we fronted the bill for a replacement.

                                    None of this applies to phones at all though. I'd be really interested to hear what device was so difficult that they couldn't repair it, because all current gen Samsung, Apple and Google Pixel devices are definitely repairable, as long as you have the proper software tools.

                                    A T 2 Replies Last reply
                                    14
                                    • M [email protected]

                                      Listen. Apple has a vested interest in you buying a new device. They "fix" your phone, it'll be.... What? Maybe $100? .... They sell you a phone and it's like 10x that.

                                      Most people have so little fucks to give and so little free time to fuck around and find out, that they just shrug and go with it. Apple knows this. If they "can't" (won't) fix it, then it must not be able to be fixed anymore; the thoughts of a typical normie Apple user with more money than sense (or shits to give).

                                      This is why Apple is a trillion dollar company. They treat their customers like ATMs. Just keep beating that horse until it stops making money.

                                      If everyone simply replaced the batteries on their phones, not using Apple's service (even when they're willing to do the work), then they probably wouldn't be worth a trillion dollars.

                                      Since there's enough NPCs out there giving them money to replace perfectly good devices with dead batteries, it will never change.

                                      When you "trade in" your perfectly working phone for a new one, Apple suddenly absolutely can replace the battery, and they do, and then they sell your "unfixable" phone to the next schmuck, and make even more money.

                                      I feel like this shit is so obvious that anyone who buys into the line "can't be fixed" from Apple (or any other vendor), is insane, or mentally incapable of making rational decisions.

                                      I fully accept that if I send my phone for service from the first party (in my case, Google), and they say it "can't" be done, that's not a hard no to fixing my stuff; that's them refusing to serve me. I need to go somewhere else because I've been abandoned by the very people I put my trust into when I bought a device.

                                      O This user is from outside of this forum
                                      O This user is from outside of this forum
                                      [email protected]
                                      wrote last edited by
                                      #61

                                      If everyone simply replaced the batteries on their phones, not using Apple's service (even when they're willing to do the work), then they probably wouldn't be worth a trillion dollars.

                                      Hardware margins are tiny. Most companies, including Apple, don’t make their money on hardware. They make almost all their money on ad revenue, data collection, and subscriptions.

                                      Someone might get a new phone once every 1-2 years and make Apple ~$50-100 one time, if that, but they likely had to pay for an employee to sell it to you and for the store to be open for you to buy it.

                                      Compare that to the nearly 100% profit on every digital service you pay for, such as Apple Music/TV.

                                      I see it going one of three ways.

                                      1. Fake and gay
                                      2. The phone was beat to shit and Apple didn’t feel comfortable working on it
                                      3. Had a super old model that they no longer had parts in store for.

                                      Not defending Apple or anything, but hardware is often the last place a modern tech company makes a profit.

                                      B S 2 Replies Last reply
                                      7
                                      • B [email protected]

                                        I've worked in a repair shop before, and we would actually do similar with specific devices. The difference with us I guess is that we wouldn't take it for repair without you consenting to that prior to us even checking in the device. For things like the original Microsoft Surfaces, and some Lenovo laptops, they're glued together so tightly that opening them up to fix something is basically impossible without breaking the screen that is on it.

                                        Also with us if we took it for repair and couldn't fix it, it either had to come back in the same condition, or we fronted the bill for a replacement.

                                        None of this applies to phones at all though. I'd be really interested to hear what device was so difficult that they couldn't repair it, because all current gen Samsung, Apple and Google Pixel devices are definitely repairable, as long as you have the proper software tools.

                                        A This user is from outside of this forum
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                                        [email protected]
                                        wrote last edited by
                                        #62

                                        Did you guys have a heat gun?

                                        B 1 Reply Last reply
                                        2
                                        • B [email protected]

                                          I've worked in a repair shop before, and we would actually do similar with specific devices. The difference with us I guess is that we wouldn't take it for repair without you consenting to that prior to us even checking in the device. For things like the original Microsoft Surfaces, and some Lenovo laptops, they're glued together so tightly that opening them up to fix something is basically impossible without breaking the screen that is on it.

                                          Also with us if we took it for repair and couldn't fix it, it either had to come back in the same condition, or we fronted the bill for a replacement.

                                          None of this applies to phones at all though. I'd be really interested to hear what device was so difficult that they couldn't repair it, because all current gen Samsung, Apple and Google Pixel devices are definitely repairable, as long as you have the proper software tools.

                                          T This user is from outside of this forum
                                          T This user is from outside of this forum
                                          [email protected]
                                          wrote last edited by
                                          #63

                                          iPhone XS. They (the Apple Store) said “for insurance reasons” they couldn’t continue trying to put the phone together because they might break another screen.

                                          B 1 Reply Last reply
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