Have you encountered this?
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I have yet to encounter an automatic tip calculation that doesn't base the tip on the total bill including taxes. It’s a pretty infuriating cash grab. Not only am I directly having to pay an employee’s wages so the restaurant doesn’t have to, I’m having to tip the government, too? (Yeah, I know the government doesn’t get the tip)
But the government does get some from the "claimed" wages of the server
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I went to a restaurant recently with my wife for our anniversary. Had great reviews on Google Maps above 4.5 stars. Yes I know this should not be the only indicator of a good experience, but the food sounded good and it was in a neighborhood we don't often go to. Something new.
When we got the bill, the server came to us and skipped past the food prices to the tip screen immediately. That should have been my red flag to stop and ask why she did that, but I didn't. I tipped 20%, then later found out that they already included that in the bill. So I tipped 20% on top of the total that already included 20%. Needless to say I won't be going back.
Smart businesses know that the key is "customer retention" and they don't screw you. Dumb businesses operate on "one and done". "We'll screw them and they probably will never come back"
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No. But mostly because tips are not a thing here.
where is here?
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I feel like there may be some missing information. For example, if the customer had a coupon or other discount. The tip should be a percentage of the total before the discount. If they’re “adjusting” to tip less- based on the post-coupon price, fuck them.
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This may be anecdotal, but I ran into this exact same issue a few weeks ago. The suggested 20% was significantly higher than the 20% on the bill. It took me a little bit to figure out, but we were at the restaurant for a steak special and happy hour. The 20% tip was for the non-special price. For example, the steak and two sides special was $18, but the normal price was $28. The drinks were $5 but the normal price was $8. So the suggested tip was 20% of $36, not 20% of $23. These aren't the exact numbers, and there were two of us, but you get the idea. The POS/Tip suggestion is setup so the servers don't get the shit end of the stick when the restaurant is doing a deal/special. I'm not sure I fully agree with it, and I have my own beef with tipping culture in general, but I'm just looking to explain what might be seen in OP's photo.
I don’t know if Groupon is still a thing, but at its peak there were posts online on a regular basis from wait staff who got stiffed, because customers would tip based on the balance they owed after the 90%+ discount Groupon voucher.
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It was always a dumb idea to pay servers LESS because they got tips. There was a time when tips were mostly cash and you didn't have to claim them as income. But now that advantage is almost completely gone. And we should just end tipping. If you go out and don't like the service then don't go back. Just like it works with any other business.
wrote last edited by [email protected]You could easily get away with not claiming cash tips as income, that is.
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Smart businesses know that the key is "customer retention" and they don't screw you. Dumb businesses operate on "one and done". "We'll screw them and they probably will never come back"
It wasn't the business that did this. It was the server looking for a one time bonus.
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It actually already does cover it. He's tricking folks into tipping twice by failing to disclose that they have already tipped. It's simple fraud.
Right but the fraud is with the server, or possibly the restaurant, not the industry as a whole. I just think getting the government involved to deal with a dishonest server is going a bit far. Just make the manager and corporate aware. They'll deal with it.
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How is that different than tipping 22% (or whatever) on the post-tax? I swear people lose all rationality when it comes to tips.
wrote last edited by [email protected]Probably nothing, but it just makes sense to tip on the actual bill. Why am I tipping the government tax?
So now I have to figure the 25% tip before tax, then the 22% after tax, then decide which I want to pay, etc. Just tip on the pretax amount. Why is that controversial? How is that "losing rationality?"
Why does this require any discussion? You want to pay a tip on the tax, go wild. I've used my method for decades, and my servers get tipped well. I don't think I've lost any rationality.
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I'll meet you half way, we'll not suggest you pay tips on taxes, but you will pay a $2.99 dining room fee to use our facilities. You can avoid this by doing pick up with a $1.99 convenience fee.
No deal.
*Goes to the place across the street with no BS fees.
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Highly doubt the server was being malicious. They aren't putting that on the receipt. It's a shitty thing for sure but it's unlikely that server had anything to do with it.
I don't care who it is that is defrauding the customers, but somebody is. These numbers don't "accidentally" go wrong, this is clearly abusive and yes, police would be called over this. I'm sure the server is innocent, but then the restaurant owner isn't
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In your experience what percentage of people tipped $0 or far less than 20%?
Honestly, people in my community are amazing! I get well over 20% most of the time, very rarely will I get $0 tips and honestly it’s from teenagers or young adults who shouldn’t be “dining in” if they don’t have a tip after food costs! (Go fast food or take out, don’t punish me because you don’t have money for a tip!)
Other than this one mid age douche that comes in every other week and orders like $40-50 worth of food and NEVER tips! I ignore his table if I am busy. People pay me for food and SERVICE and if I know you aren’t going to tip me, I ain’t going to provide the best service!
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The problem is that because of the way it's written, it ends up being misleading.
If there was a simple disclaimer like "tip based on non-discounted prices", it would've been fine.
I agree but also, that’s common sense… just because your bill was discounted doesn’t mean you discount my tip, you still got all the food and great service, so wtf! I don’t get how people are still confused, tipping in America has been a thing for decades!
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Is there an option to pick up my own food at the counter? I'd gladly do it.
Yes, it’s call take out. But still employees have to put the order together, bag it, and ensure everything is 100%, so def should tip them something!
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Do you tip for the service for customer tech support or similar customer facing industries as well?
No, your comment is asinine and completely irrelevant, when you call tech support for example, Apple or AT&T, you are already paying their damn salaries with the bill you pay each month (plus they get paid more an hr-duh).
You don’t pay my salary when you come in dine at my table for hours and eat like $200 worth of food and provide NO tip! You occupied my table knowing others could come in and give me a better tips, that’s the difference!! You clearly haven’t worked in the food industry before.
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It's not a "service". All I want from the staff is to tell them what I want to order and to bring the food. That's all. I don't see what extra "service" I'm supposedly paying for
SITTING DOWN, waiting on you, and then BRINGING YOU FOOD, ensuring it’s up to your standards after a couple bites, if you don’t want that SERVICE get fucking take out! It’s that fucking easy!
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This may be a "hot take" but the service staff is employed by the restaurant, not me. It's not my job to pay the employees of the restaurant. It's the owners and employers job to pay the staff. I want to know the price of the thing I'm buying when I order it, not after taxes are added and in some places a "cost of living" fee on top of that. Then to expect the customer to pay even more on top of all the extra bs fees the house charges instead of just increasing the price of the food. No thanks
Don’t know where you live but taxes are always a thing, welcome to America. All bills show EXACTLY what you are paying for, if you don’t want to tip or change the tipping culture than do it, otherwise TIP your servers or fuck off and get take out, it’s not that fucking hard!
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the restaurant pays for their staff… should you pay for having a table and chair too? staff is a basic requirement of a restaurant
Welcome to America where tipping culture is a thing, don’t like it, get take out and fuck off!
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Yes, it’s call take out. But still employees have to put the order together, bag it, and ensure everything is 100%, so def should tip them something!
I don't tip for take out I have to pick up myself. But tipping culture here in The Netherlands is vastly different than the US. We basically only tip in restaurants, and only if the service was really good. Most people don't tip for bad or average service.
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I agree but also, that’s common sense… just because your bill was discounted doesn’t mean you discount my tip, you still got all the food and great service, so wtf! I don’t get how people are still confused, tipping in America has been a thing for decades!
Still potentially misleading. If the receipt doesn't say anything about the discount (which is not clear because we can't see what's above the total), then you can't tell. Again, a simple disclaimer should be enough. If there are things like "please open box before eating pizza", then this shouldn't be a problem.
If you're a regular at the place, you might know about the specials. If you just walk in one time and you don't see a label, a receipt like this will be misleading if it doesn't state the discounts and tip bases.
