Should get a discount or something
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Maybe if all the cashier lanes are staffed. But if I have a cart full of groceries, the grocery store is full, and there's only two cashiers working (also, gotta bag your own groceries) then I'm considering switching stores at that point.
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Also fucking greeters who want check your receipt. I don't stop, my wife won't acknowledge them. If you don't trust me to scan and pack my shit then bring back cashiers. Fuck that noise. And yes we should get a discount.
They ask me for my receipt so I just hand it to them and keep walking.
They asked for my receipt, not to stop.
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And I guess they really care about cost too, because if they wanted it as easy as possible, it would have a treadmill and a box with a 360° barcode scanner or something and the person could be spared from the whole bagging area thing.
But yeah, that simplification and accessibility ends up being what alienates me because of how significant it is. Hopefully there are enough of us that they'll keep some cashiers around.
A store near me has RFID tags on all products, and simply approaching the self-checkout machine is enough to have all products detected.
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I don't use self checkout because I'm afraid of messing up something and getting judged by people
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At my local shop, some of the cashiers are extremely slow at bagging… Often I end up when bags that are way too heavy, and sometimes my bread is all smushed. I don’t fault them, I can’t imagine they’re being paid a reasonable wage.
I am absolutely faster doing it myself.
So... you can bag while the cashier scans, right? Splitting the work, making it quicker.
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If you feel this way then you should never complain about the length of the lines or the speed with which you get through them.
Companies are now intentionally under-staffing checkout lanes
They make record profits while I either have to wait longer, or do the work myself. Why, exactly, shouldn't I be able to complain about that?
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Silly take. The problem isn't having to move my own items around across a scanner. The problem is me doing more, the store doing less, and the prices just keep going up anyways. You'd rather just silently get less?
Oh, and also the ridiculous cameras they stick right in your face pre-accusing me of stealing in the checkout. And having to juggle a whole cart of groceries while the machine asks me to move the item off and on the bagging area.
Maybe if they had implemented the system better I wouldn't mind using it?
wrote last edited by [email protected]Most stores in my city (in The Netherlands) just have a little terminal you can carry around the store with you. I scan my items with the terminal, it shows me the total price, discounts, points acquired (if I scan my customer card) and then i have the terminal scan the QR code on the self checkout and I just pay. Everything is already in my bag and they rarely check. It's great!
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I hope you didn't have anything cold in that cart because doing what you did would directly contribute to the staffing issue.
Yes, it's the consumer's fault, not the giant corporation under-staffing their stores so they can hit another record profit quarter
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Also fucking greeters who want check your receipt. I don't stop, my wife won't acknowledge them. If you don't trust me to scan and pack my shit then bring back cashiers. Fuck that noise. And yes we should get a discount.
I do the same. They chose to outsource a critical piece of their business to unpaid labor. They get what they paid for
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We all love to hate on Walmart, but in my part of the world, it's got the closest implementation to what I consider acceptable self-checkouts.
The biggest quality of life feature is that they don't use the the weight sensors in the bagging area. You can use the hand scanner to scan every item in your cart sans weighted produce, as fast as your body will allow.
On the flip side, most of the chain grocery stores in my area have the bagging area scanners that need constant overrides, use AI cameras that lock up after every third item and require an override each time, slow machines that seem to have to compute the pi to the 10 sextillionth digit after each item is scanned before it will be ready for you to place it in the bagging area, and things of that nature. Those suck for sure.
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A store near me has RFID tags on all products, and simply approaching the self-checkout machine is enough to have all products detected.
Decathlon is a step back from that. They have Rfid tags but you have to put them in the box that scans them. They have a barcode scanner for items that are too big for the box.
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So... you can bag while the cashier scans, right? Splitting the work, making it quicker.
Nope, not the way my store is laid out. Unless I wanna snuggle up next to them behind the counter. Which both they, and I, absolutely do not want.
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"Don't you hate it when you walk into a grocer and they expect you to pick out the items yourself? I don't work here, I just want to say "1 pound of ham and 2 loafs of bread" at the clerk, pay and pick them up. I've been to this new Piggley Wiggly, can't find anything, spent like an hour to find beans. Imagine if I was paid for that time, I would have made 15¢!"
OP in 1925, probably.
That change was driven by the drastic expansion is quantity and variety of goods. A person couldn't reasonably verbally dictate what they'd like to buy in a modern grocery store. It's far more convenient to choose them yourself
The driving factor for self-checkout was solely profit, not customer convenience. I, personally, find it far more convenient to have a cashier do the checkout, because they're far faster and the responsibility of doing it correctly is on them, not me. I don't want police showing up at my house because the AI at my grocery store incorrectly decided I stole
Look at all the people in this thread complaining about how slow other customers are in self-checkout. It's clearly a widespread issue
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Companies are now intentionally under-staffing checkout lanes
They make record profits while I either have to wait longer, or do the work myself. Why, exactly, shouldn't I be able to complain about that?
Because you will be complaining to people who have no tangible means of changing the situation.
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We all love to hate on Walmart, but in my part of the world, it's got the closest implementation to what I consider acceptable self-checkouts.
The biggest quality of life feature is that they don't use the the weight sensors in the bagging area. You can use the hand scanner to scan every item in your cart sans weighted produce, as fast as your body will allow.
On the flip side, most of the chain grocery stores in my area have the bagging area scanners that need constant overrides, use AI cameras that lock up after every third item and require an override each time, slow machines that seem to have to compute the pi to the 10 sextillionth digit after each item is scanned before it will be ready for you to place it in the bagging area, and things of that nature. Those suck for sure.
Walmart perfected it first. I don't go many places but Lowe's and Aldi have great checkouts. Home Depot used to be a damned nightmare but they seem to have got it together.
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We all love to hate on Walmart, but in my part of the world, it's got the closest implementation to what I consider acceptable self-checkouts.
The biggest quality of life feature is that they don't use the the weight sensors in the bagging area. You can use the hand scanner to scan every item in your cart sans weighted produce, as fast as your body will allow.
On the flip side, most of the chain grocery stores in my area have the bagging area scanners that need constant overrides, use AI cameras that lock up after every third item and require an override each time, slow machines that seem to have to compute the pi to the 10 sextillionth digit after each item is scanned before it will be ready for you to place it in the bagging area, and things of that nature. Those suck for sure.
While I have only been to Walmart once in the last decade, it was a year or two ago and the experience was the exact opposite. All the grocery stores in my area figured out the 'unexpected item in bagging area' thing well before COVID and are easy to use with no issues, but Walmart still had the stupid weight issue for the two things I was buying.
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Also fucking greeters who want check your receipt. I don't stop, my wife won't acknowledge them. If you don't trust me to scan and pack my shit then bring back cashiers. Fuck that noise. And yes we should get a discount.
So you disrespect the person doing the job? I won't insult them so.
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I don't use self checkout because I'm afraid of messing up something and getting judged by people
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Self checkout is the greatest thing ever and I will never understand why so many people seem to prefer waiting in line for a few minutes instead of just using the self checkout.
No human interaction, usually faster because I don't have to wait. What's not to love? Sure occassionally you might get selected for a random check and have to wait a bit, but that still beats the line.
They used to be awful here 10-15 years ago, with a scale for your scanned items that would complain over nothing all the time, but now everywhere I've been has done away with that in favor of random controls and the receipt for opening the gate. I think my highlight so far was the clothing store where you didn't even have to scan, you just put your items in a box and it told you what you have to pay.
receipt for opening the gate
What is that?
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Yes, it's the consumer's fault, not the giant corporation under-staffing their stores so they can hit another record profit quarter
Please. By all means, go and try to complain to someone who has the ability to enact change. You will not be able to. Most staffing is done by an equation that penalizes any deviation from it. And the people who put it in place also put several layers of obfuscation so that you can't reach them.
