The official way to chat with the European Union is with.... Facebook

[jaybone@lemmy.world]

Sir, this is a Wendy’s.

[oneortheotherdontaskme@lemmy.world]

I think the problem comes from the misinterpretation of 'chat' as a conversation and not as an avenue of support. Live Chat or any capitalized Chat might better said the next title to avoid confusion.

BUT, live chat is stupid and as an IT professional beholden to a Live Chat my users don't need, just call them. If you don't have time to call, email them. Response times are UP with chat, but resolution times are DOWN. More deflection in a chat agent than service

[thedarkfly@feddit.nl]

Did my duty and submitted a comment 🫡

[kissaki@feddit.org]

I'm aware of both of those things.

A comment isn't the post. You could have provided that context in the post. But you didn't. You chose not to.

You titled it "the official contact" and I laid out how that's misleading. Now you say it's how you chat with them. Those are different things.

I can't see how you can say no that's not misleading. It omitted information, and mislabeled, in a way that seems more extreme and emotion inducing than it factually is and a fair representation would be

You could have titled it "suggests chat on Facebook". But you titled it "the official way to contact".

[howru68@lemmy.world]

It's just so bad, but also too weird Specially after the recent EU court ruling about the EU not protecting privacy for citizens using Facebook to communicate with the EU