Changed terms, what are actually my options?
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Hej,
Tractive is a service to track dogs and cats, via a GPS tag attached to their collar.
I'm more than aware this isn't a privacy conscious service, but from what research I did it was by far the most "effective" service and easily accessible.
I paid a full year subscription for this service during January. But now two months later they have changed their terms. They do not list what these changes are.
My Questions are:
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What's the best way to find the differences in the old vs. new terms?
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I bought the product before these changes were made, does that somehow give me a right to continue using them under the old terms?
-
Considering I bought this before the changes, and if I don't agree with new terms, do I have the right to a refund?
Appricate any suggestions!
Wasn't there some EU regulation that forces companies to give you a summary of the changes of privacy policies and ToS?
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-
Hej,
Tractive is a service to track dogs and cats, via a GPS tag attached to their collar.
I'm more than aware this isn't a privacy conscious service, but from what research I did it was by far the most "effective" service and easily accessible.
I paid a full year subscription for this service during January. But now two months later they have changed their terms. They do not list what these changes are.
My Questions are:
-
What's the best way to find the differences in the old vs. new terms?
-
I bought the product before these changes were made, does that somehow give me a right to continue using them under the old terms?
-
Considering I bought this before the changes, and if I don't agree with new terms, do I have the right to a refund?
Appricate any suggestions!
Use archiver sites like archive.org’s way back machine.
Copy both and compare the difference.
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Hej,
Tractive is a service to track dogs and cats, via a GPS tag attached to their collar.
I'm more than aware this isn't a privacy conscious service, but from what research I did it was by far the most "effective" service and easily accessible.
I paid a full year subscription for this service during January. But now two months later they have changed their terms. They do not list what these changes are.
My Questions are:
-
What's the best way to find the differences in the old vs. new terms?
-
I bought the product before these changes were made, does that somehow give me a right to continue using them under the old terms?
-
Considering I bought this before the changes, and if I don't agree with new terms, do I have the right to a refund?
Appricate any suggestions!
- Ask them. They're required to tell you the changes.
- No.
- Depends on what the original agreement said. If it says you're entitled to a refund if they change the terms, then yes. If not (likely) no.
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Hej,
Tractive is a service to track dogs and cats, via a GPS tag attached to their collar.
I'm more than aware this isn't a privacy conscious service, but from what research I did it was by far the most "effective" service and easily accessible.
I paid a full year subscription for this service during January. But now two months later they have changed their terms. They do not list what these changes are.
My Questions are:
-
What's the best way to find the differences in the old vs. new terms?
-
I bought the product before these changes were made, does that somehow give me a right to continue using them under the old terms?
-
Considering I bought this before the changes, and if I don't agree with new terms, do I have the right to a refund?
Appricate any suggestions!
I promise this is genuine curiosity, not snark, but what's the benefit/point to tracking ones pet?
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I promise this is genuine curiosity, not snark, but what's the benefit/point to tracking ones pet?
If they run away you can find them. If they get close to something dangerous like a big road for example you get alerted and can go get them so they don't get run over.
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If they run away you can find them. If they get close to something dangerous like a big road for example you get alerted and can go get them so they don't get run over.
Makes sense, thanks.
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Wasn't there some EU regulation that forces companies to give you a summary of the changes of privacy policies and ToS?
Not heard about it, but would definitely be nice.
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I promise this is genuine curiosity, not snark, but what's the benefit/point to tracking ones pet?
Being able to find them if they run away?
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Hej,
Tractive is a service to track dogs and cats, via a GPS tag attached to their collar.
I'm more than aware this isn't a privacy conscious service, but from what research I did it was by far the most "effective" service and easily accessible.
I paid a full year subscription for this service during January. But now two months later they have changed their terms. They do not list what these changes are.
My Questions are:
-
What's the best way to find the differences in the old vs. new terms?
-
I bought the product before these changes were made, does that somehow give me a right to continue using them under the old terms?
-
Considering I bought this before the changes, and if I don't agree with new terms, do I have the right to a refund?
Appricate any suggestions!
Changes in Tractive Terms of Service
I compared the current and old terms of service for Tractive and found several changes. Here are the key differences:How I Found the Changes
I used the Wayback Machine to find an older version of the terms of service and compared both documents with the help of Mistral AI.Changes in the Terms of Service
- Validity Date:
- Change: The validity date has been updated.
- Location: At the beginning of the document under "General Terms and Conditions."
- Subscription Fees and Price Adjustments:
- Change: A new section detailing Tractive's right to adjust pricing and the notification process for price changes.
- Location: Section "III. Subscription Fees and Price Adjustments" in the new document.
- Subscription Renewal and Payment:
- Change: Additional details on renewal and handling of failed payments.
- Location: Section "II. Online Tracking: Registration / Subscription Plan Contract," points 8 and 9.
- Live Tracking:
- Change: Explicit mention of Tractive's right to terminate live tracking sessions.
- Location: Section "V. Online Tracking / Obligations and Behavioral Rules," point 7.
- Liability and Indemnification:
- Change: More detailed clauses on liability limitations and indemnification.
- Location: Section "VI. Online Tracking Availability / Warranty / Liability."
- Payment and Financing Options:
- Change: Detailed outline of payment options, including financing through Klarna.
- Location: Section "XIV. Financing via Klarna Bank AB."
- Right of Withdrawal:
- Change: Detailed conditions for the right of withdrawal and refund process.
- Location: Section "XII. Right of Withdrawal of the Consumer according to Section 11 FAGG."
- Legal and Jurisdiction:
- Change: Specifies Austrian law governance and dispute resolution in Linz, Austria.
- Location: Section "XVII. Place of Fulfillment, Contract Language, Choice of Law, Place of Jurisdiction."
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Changes in Tractive Terms of Service
I compared the current and old terms of service for Tractive and found several changes. Here are the key differences:How I Found the Changes
I used the Wayback Machine to find an older version of the terms of service and compared both documents with the help of Mistral AI.Changes in the Terms of Service
- Validity Date:
- Change: The validity date has been updated.
- Location: At the beginning of the document under "General Terms and Conditions."
- Subscription Fees and Price Adjustments:
- Change: A new section detailing Tractive's right to adjust pricing and the notification process for price changes.
- Location: Section "III. Subscription Fees and Price Adjustments" in the new document.
- Subscription Renewal and Payment:
- Change: Additional details on renewal and handling of failed payments.
- Location: Section "II. Online Tracking: Registration / Subscription Plan Contract," points 8 and 9.
- Live Tracking:
- Change: Explicit mention of Tractive's right to terminate live tracking sessions.
- Location: Section "V. Online Tracking / Obligations and Behavioral Rules," point 7.
- Liability and Indemnification:
- Change: More detailed clauses on liability limitations and indemnification.
- Location: Section "VI. Online Tracking Availability / Warranty / Liability."
- Payment and Financing Options:
- Change: Detailed outline of payment options, including financing through Klarna.
- Location: Section "XIV. Financing via Klarna Bank AB."
- Right of Withdrawal:
- Change: Detailed conditions for the right of withdrawal and refund process.
- Location: Section "XII. Right of Withdrawal of the Consumer according to Section 11 FAGG."
- Legal and Jurisdiction:
- Change: Specifies Austrian law governance and dispute resolution in Linz, Austria.
- Location: Section "XVII. Place of Fulfillment, Contract Language, Choice of Law, Place of Jurisdiction."
Thanks for this!
- Validity Date:
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