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  3. honestly, this is brilliant.

honestly, this is brilliant.

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  • E [email protected]

    It's not racism to acknowledge that accents can have a major negative impact on effective communication and design a product to address the issue.

    S This user is from outside of this forum
    S This user is from outside of this forum
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    wrote on last edited by
    #10

    Definitely true. We had a German professor with an essentially incomprehensible accent teaching calculus at our college. Basically everyone had to learn it from the textbook.

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    • A [email protected]

      honestly, this is brilliant. Not only is it going to make it easier to understand people with really thick accents -- I've worked with lots of Indian people before (hotel industry) and I still get tripped up from time to time, especially over a crappy phone line -- but it'll also probably cut down on a lot of the racist shit they may take from customers. I can imagine the average call center employee with a thick accent takes a fair bit more abuse than call center employees who speak without an accent.

      on the other hand, this might also make it harder to identify a scam call immediately. Not that perfect English speakers aren't also capable of scamming you, but, usually the scam callers aren't perfect English speakers.

      genuineparts@infosec.pubG This user is from outside of this forum
      genuineparts@infosec.pubG This user is from outside of this forum
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      wrote on last edited by
      #11

      make it easier to understand people with really thick accents

      I feel like people with thick accents will not be understoof by the Speech model either

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      • genuineparts@infosec.pubG [email protected]

        make it easier to understand people with really thick accents

        I feel like people with thick accents will not be understoof by the Speech model either

        P This user is from outside of this forum
        P This user is from outside of this forum
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        wrote on last edited by
        #12

        It's what the models are trained on.

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        • H [email protected]

          I get where you're coming from, but having talked with lot of people over phone and VoIP meetings from all around the world with crazy accents it's fucking god sent people are working on technology like this.

          Even within my small circles at northern Europe, trying to listen to some swedes talk in English can be real pain in the ass and I'd almost want to re-learn Swedish to not speak in English with them.

          And straight up punch at french so they stop talking.

          Might be biased because I'm a Finn but yeah lol

          On the other hand, I feel like this might remove some of the "real persona" of the person you're talking with

          A This user is from outside of this forum
          A This user is from outside of this forum
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          wrote on last edited by
          #13

          I have to say that I absolutely love all of the nordic accents in English. Also, I find that nordic English speakers are the most comprehensible of all non-native speakers. Often y'all speak a cleaner and more beautiful sounding English than anything you'll find in North America, especially in terms of vocabulary. It's just so nice and flowery. Any time I hear a nordic accent the speaker immediately has my full attention. Lol

          I lived in France for eight months a couple years back and yeah, it can be hard to understand when they speak English, but sometimes it can be captivating too. It really depends on the speaker.

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          • A [email protected]

            honestly, this is brilliant. Not only is it going to make it easier to understand people with really thick accents -- I've worked with lots of Indian people before (hotel industry) and I still get tripped up from time to time, especially over a crappy phone line -- but it'll also probably cut down on a lot of the racist shit they may take from customers. I can imagine the average call center employee with a thick accent takes a fair bit more abuse than call center employees who speak without an accent.

            on the other hand, this might also make it harder to identify a scam call immediately. Not that perfect English speakers aren't also capable of scamming you, but, usually the scam callers aren't perfect English speakers.

            iavicenna@lemmy.worldI This user is from outside of this forum
            iavicenna@lemmy.worldI This user is from outside of this forum
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            wrote on last edited by
            #14

            about the racist part: it is a bit like saying women should cover their head it will protect from men staring at them. very slippery slope

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            • S [email protected]

              My Filipino wife, with a strong but perfectly clear accent, gets called Indian all the time and they ask for someone American.

              S This user is from outside of this forum
              S This user is from outside of this forum
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              wrote on last edited by
              #15

              Racists will be racists. I've been called anything ranging from Indian to French. One especially racist guy got very angry that I didn't get offended at him making fun of my pencil mustache.

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              • E [email protected]

                It's not racism to acknowledge that accents can have a major negative impact on effective communication and design a product to address the issue.

                S This user is from outside of this forum
                S This user is from outside of this forum
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                wrote on last edited by
                #16

                Yeah... most complaints about accents in customer service agents have nothing to do with understanding them.

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                • S [email protected]

                  Yeah... most complaints about accents in customer service agents have nothing to do with understanding them.

                  E This user is from outside of this forum
                  E This user is from outside of this forum
                  [email protected]
                  wrote on last edited by
                  #17

                  What are you basing that statement on?

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                  • E [email protected]

                    What are you basing that statement on?

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                    S This user is from outside of this forum
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                    wrote on last edited by
                    #18

                    Experience

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                    • S [email protected]

                      Racists will be racists. I've been called anything ranging from Indian to French. One especially racist guy got very angry that I didn't get offended at him making fun of my pencil mustache.

                      M This user is from outside of this forum
                      M This user is from outside of this forum
                      [email protected]
                      wrote on last edited by
                      #19

                      Sorry you have to deal with that

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                      • M [email protected]

                        Sorry you have to deal with that

                        S This user is from outside of this forum
                        S This user is from outside of this forum
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                        wrote on last edited by
                        #20

                        Thanks! I've been out of customer service for about 5 years and the last thing I did was literally closing people's bank accounts for harassment so I guess it all evened out and the end?

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