Should get a discount or something
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you queue up all you like boss...
I love the self checkout. No bullshit small talk, no customers stood right behind you breathing down your neck and I can pack my shit without feeling better rushed. to me that's invaluable...
So you're the slow motherfucker in front of me in self checkout...
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It's a pretty solid hill I'm willing to die on. I like people, even if I disapprove of our economic model I will always choose humanity.
The day I choose a machine over people for the sake of expedience, I feel I will be deserving of the isolation I've earned.
A hill I'm willing to die on: every time I end up in Walmart, something has gone horribly wrong with my life, and I want to leave as quickly as possible while interacting with as few people as possible. I love self checkout.
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I honestly don't hate the self checkout, I hate it when they do it poorly.
Oversensitive scales, improperly weighted products, stuff without barcodes, tiny little bagging areas that can only hold two bags. No belt for unloading groceries. Please remove the item from the bagging area, help is on the way. (Help is never on the way)
The grocery store where I used to live had a bunch of regular lanes, You threw your crap on the belt, Scan it over the sensors and send it down to the collection area where you could bag it. It was honestly pleasant.
I went to Target in the evening once, had an entire cart full of groceries. I push it up front there's no cashier's open only the self checkout. I look at the person manning the self-check out and say
Why aren't there are there any registers open?
Sorry just the self checkout.
This is going to be like 8 bags.
Yeah, sorry.
I shrug leave the cart there and start walking out the door.
No, wait: The cashier goes and opens the closest register to the self checkouts
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I didnt realize places still did that, I haven't heard that annoying line in a few years.
Yeah I'm not actually talking about the "Please place the item in bagging area" part, I'm talking about the second or two after I place it before the system registers the weight and re-activates the scanner.
Sometimes I've seen this disabled, on certain tills at certain supermarkets, and I can scan breezily. Not sure if the weight check feature was disabled completely or what.
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How can you be faster when you have to both scan and bag everything, whereas at the human checkout you only have to bag?
Amusing that you think the employees scanning shit aren't also the ones bagging it.
But to answer your question, I'm faster because I have an incentive to get shit scanned and bagged, vs just riding the till for 8 hours.
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Y'know that grocery stores could simply staff enough checkout registers and then all this self-checkout time-savings goes away, right? The stores - following the airline model - created a problem for the consumer (long checkout lines due to understaffing) and then effectively sold the customer the solution (you do your own labor, but grocery prices stay the same).
Until you get stuck between Ethel (who is trying to fill out a paper check and make small talk because she's lonely) and Bob (who has no sense of personal space and smells like he doesn't know how to wipe).
Non-self-checkout sucks.
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I thought that was a basic design principal since it's so widespread.
here they don't talk, don't weigh, don't time out, and can be cleared remotely when you buy age-restricted stuff and don't look like a twink. my only gripe is that some of them won't allow you to delete duplicate scans without help.
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Y'know that grocery stores could simply staff enough checkout registers and then all this self-checkout time-savings goes away, right? The stores - following the airline model - created a problem for the consumer (long checkout lines due to understaffing) and then effectively sold the customer the solution (you do your own labor, but grocery prices stay the same).
following the airline model
? Are you talking about, like, baggage prices?
Iirc, airline margins are super thin, and their customers are extremely price sensitive. In order to stay competitive, airlines need to be able to sell their customers on the lowest possible flight price, while still not losing money on every single flight. The solution is to charge the customer more directly for the scarce resources they use on a flight. Extra weight on the plane means more fuel used to reach the destination. Charging for each checked bag rewards people for travelling light, while giving everyone a free bag punishes the light traveller with higher fares. Sure, the byzantine fee structure in the booking process is annoying - but at the end of the day, flights are now extremely cheap historically speaking, and a pay-for-what-you-use model makes sense.
Of course, the actual solution is to have a better system of busses and trains. And the airline industry is always lobbying against that. But I'm not sure what the comparable action in the grocery industry would be.
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Yeah I'm not actually talking about the "Please place the item in bagging area" part, I'm talking about the second or two after I place it before the system registers the weight and re-activates the scanner.
Sometimes I've seen this disabled, on certain tills at certain supermarkets, and I can scan breezily. Not sure if the weight check feature was disabled completely or what.
Oh gotcha
Same answer though, none of them by me do that anymore, I guess they all disabled the scale here. I can just rapid fire scan and out the door.
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How can you be faster when you have to both scan and bag everything, whereas at the human checkout you only have to bag?
Because I care about leaving, so I do everything I can to be faster. In economics, this is known as the principle-agent problem. At my local walmart, it is known as "I'm not a septuagenarian who's been hitting a vape pen for the last 5 hours."
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where is this that you are made to stop? I just keep walking and say ‘if you wanted to see my receipt then open another cashier lane and scan items yourself. It’s my property now.”
That's a lot of words to say while not breaking stride. I just hand them my reciept and thank them for taking my garbage.
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Policy depends on location, but for some places offering your receipt is 100% voluntary. I wouldn't deny showing my receipt at Costco (where it's been standard practice long before self-checkout came around and, though I don't have a copy of the agreement handy, I wouldn't be surprised if it were part of the agreement when you sign up for a club card.) But when I worked at a certain home improvement store, they hired outside security to check receipts. When one of the security guards was ignored by a customer and they asked him again, the customer complained. Subsequently, the security guard got fired. That's how I learned that the policy is "ask once, and let them go if they don't respond the first time." AKA security theater.
I mean, it's security theatre what actually does save the store money. Hence why walmart had greeters all those years ago. They found people were less likely to shoplift if they just knew that someone was watching them.
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That's a lot of words to say while not breaking stride. I just hand them my reciept and thank them for taking my garbage.
ha fair point!
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if i've learned anything from this thread it's that y'all have awful self-checkouts.
I never understand the press they get. As someone that doesn't want to have a chat with a stranger about everything I buy, self-checkouts are amazing. I don't consider it extra work. OP should look at the history of supermarkets. We didn't use to pick items off the shelves either.
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"Don't you hate it when you walk into a grocer and they expect you to pick out the items yourself? I don't work here, I just want to say "1 pound of ham and 2 loafs of bread" at the clerk, pay and pick them up. I've been to this new Piggley Wiggly, can't find anything, spent like an hour to find beans. Imagine if I was paid for that time, I would have made 15¢!"
OP in 1925, probably.
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I mean, it's security theatre what actually does save the store money. Hence why walmart had greeters all those years ago. They found people were less likely to shoplift if they just knew that someone was watching them.
I always just call the bluff. Offer them the receipt before they ask and they're totally ok with you walking off with half the items unbought.
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Cashiers aren't paid enough to deal with customers. At least when I'm using the self checkout they don't need to engage with me.
So, your solution for a corporation underpayying their staff is to offer to do their job for free so corporate can just eliminate the position altogether?
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I never understand the press they get. As someone that doesn't want to have a chat with a stranger about everything I buy, self-checkouts are amazing. I don't consider it extra work. OP should look at the history of supermarkets. We didn't use to pick items off the shelves either.
Same with pumping gas. Self serve is the norm in so many places.
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Amusing that you think the employees scanning shit aren't also the ones bagging it.
But to answer your question, I'm faster because I have an incentive to get shit scanned and bagged, vs just riding the till for 8 hours.
OK, so the reason is because in the situation with two people, you fail to make use of both to make it go faster, and instead just stand around.
So if speed were the priority, I have a suggestion for you.
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Because I care about leaving, so I do everything I can to be faster. In economics, this is known as the principle-agent problem. At my local walmart, it is known as "I'm not a septuagenarian who's been hitting a vape pen for the last 5 hours."
I have maybe once checked out at an in-person check-out where the person scanning was twice as slow as me on my own at a self-service checkout.
Normally at an in-person checkout, I am in fact the bottleneck placing stuff in bags. I'm already motivated to do that as quickly as possible, and the person scanning is still faster than that. Are you like the other person and just standing around while the cashier bags your groceries? If you "really care about leaving" you could do something about that.
