CVS Is Turning Locked Shelves Into an Excuse to Make You Download Its App

[return2ozma@lemmy.world]

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[splinter@lemm.ee]

We all just learned from Walgreens’ latest report that placing barriers between consumers and the goods they’re trying to purchase reduces sales, and CVS’ response to this problem is to add a login requirement.

[technus@lemmy.zip]

If any store starts requiring a fucking app to make a purchase, that store has permanently lost my business.

You have not earned the privilege of being installed on my phone. Get the fuck out of here.

[amoxtli@thelemmy.club]

The locked shelves are to block thieves.

[deegeese@sopuli.xyz]

I go there in person BECAUSE I don’t want to log in to your stupid website.

[spongebue@lemmy.world]

Uh, yeah?

[blue_morpho@lemmy.world]

They've turned blocking thieves into an income stream. Consumers will have to let CVS collect their personal data to be allowed to purchase baby formula.

[mox@lemmy.sdf.org]

[email protected]

[roofuskit@lemmy.world]

Walgreens CEO, "We lost business due to our locked shelves."

CVS: "Hold my beer."

[roofuskit@lemmy.world]

Turns out they also block customers.

[shalafi@lemmy.world]

Easing the ordering process, and a solid return policy, is how Amazon exploded overnight. Study after study showed that people would walk back if the website offered the slightest hassle. Also funny, something like a 1.3s load time difference would send people to competitors.

Do they not teach this shit in business school?!

[aramis87@fedia.io]

For this to work, you need to download and install the app and sign up for CVS’ loyalty program. In the store, you need to be logged into the app and connected to the store’s Wi-Fi, and have Bluetooth turned on.

[justz@lemmy.world]

Haha. I'll never go there again. Too bad there's so many dumbasses who will just be fine with this.

[shalafi@lemmy.world]

What I'm always stunned by, who is fucking stupid enough to shop there?! I go to the pharmacy, get my shit, leave. Even when I had a fat income, I still wouldn't pay those prices.

Locally, the Winn Dixie is shutting down because the new Publix out competed them. For those not in the know, both are very nice groceries, with Publix a little nicer and way costlier. FFS, we have an Aldi (along with 5 other cheaper groceries) and it's never as busy as the expensive stores.

Hit a couple of big box stores waiting on my wife. Never go in those places anymore, especially since inflation went nuts the last couple of years. People pay for that crap?! At Pets Mart a chunk of driftwood is between $20 and $50! Y'all, we're in Florida and paying for driftwood and sand. The mind boggles.

tl:dr; American consumers are idiots and I'm not going to hear the whining about high retail prices.

[turkalino@lemmy.yachts]

I’ve always argued that putting condoms in locked shelves is pro-STD and pro-teen-pregnancy. The fact that you have to walk up to an employee, ask them to open the shelf for you, and have them stand there and watch as you grab a box of condoms has no doubt scared away numerous 16 yr olds when all they were trying to do was be safe.

[ulrich@feddit.org]

They also tried to make refrigerators into billboards, blocking visibility of anything inside. They were all broken within a matter of months, then replaced again with glass doors sometime later. These people are morons.

[taladar@sh.itjust.works]

we have an Aldi (along with 5 other cheaper groceries) and it’s never as busy as the expensive stores.

That might also be related to the fact that Aldi tries to be very efficient with its operation so they might handle more customers but those customers aren't stuck in the store as long.

[taladar@sh.itjust.works]

Ask the physical movie and music industries how well that worked out for them.

[spaghettiwestern@sh.itjust.works]

CVS and their deliberate, hostile business practices chased me away years ago when I was unable to stop them from auto-refilling prescriptions I did not need. California finally took action against CVS in 2020 after many years of their carefully engineered abuses.

Good to see the company's crappy behavior continues unabated and there's no reason to give them another try.

[catloaf@lemm.ee]

Not really. They mostly teach "quarterly profit line go up".