IT jobs explained with a broken lightbulb
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found in my archives
Moths: we’ll see ourselves out, there’s
greener pasturesbrighter lightbulbs out there. -
honestly huge respect to ops
The ops guy drew up multiple plans for a redundant light source and plans to train staff on light bulb replacement protocols, but was overruled by management who found this to be too costly. Maybe next year tho.
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Support would be like
User reports lightbulb is broken.
Tries to talk user through troubleshooting.
Problem resolved by turning on light.I wish users would report their problem istead of what they think is the solution. It's more like: Hey support, I need a floorplan of the building containing positions of all electrical wiring. High priority, department is at a complete stop rn!
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The ops guy drew up multiple plans for a redundant light source and plans to train staff on light bulb replacement protocols, but was overruled by management who found this to be too costly. Maybe next year tho.
I know so many ops people who are practically functional alcoholics and I'm not surprised at all
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I wish users would report their problem istead of what they think is the solution. It's more like: Hey support, I need a floorplan of the building containing positions of all electrical wiring. High priority, department is at a complete stop rn!
I wish users would report their problem istead of what they think is the solution.
And when they do report the problem, they should report the actual problem they had and not what they think the problem is.
So instead of eg. "my computer's been hacked!", it's actually "I saw a scary error dialog I didn't understand"
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Woah there buddy, you can't just jump straight into the (non-)solution like that! You skipped the planning refinement! And the planning pre-refinement! And the pre-planning pre-refinement! And we'll still discuss all of this in the post-planning refinement!
(Yes, every one of these are real, distinct meetings, lasting at minimum one hour but sometimes two or more. EVERY WEEK. Kill me now please? 🥺)
Fuck me am I glad I'm out of the corporate world
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Fuck me am I glad I'm out of the corporate world
I keep trying to escape, but I do need a paycheck so... [rolls up sleeves] back into the fray I go, once more!
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[clicks light switch off and on repeatedly]
Welp, I guess we’re closed for the week.
That's the end user.
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I wish users would report their problem istead of what they think is the solution.
And when they do report the problem, they should report the actual problem they had and not what they think the problem is.
So instead of eg. "my computer's been hacked!", it's actually "I saw a scary error dialog I didn't understand"
That sounds roughly related. I see ones like: excel file broken!!! Actual issue: it's dark so the computer screen is too bright and when they put sunglasses on due to the brightness, they can't read the numbers. Solution is to turn the lights on.
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That's the end user.
no no, the end user will somehow find the exact position in which the switch starts arcing and then they'll work by the light of the fire in their walls.
